Question about Dell A940 All-In-One InkJet Printer

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Error 50c will not let the printer do anything

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  • linehand Nov 13, 2007

    how can i fix error 50C on my dell aio printer a940

  • jewel75 Apr 09, 2008

    My computer does not recognize my printer.

  • Anonymous Mar 20, 2009

    does anyone have a dell 960 ,ihave with a eorror 50c i did what it said got no change

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This is from Dell's website

STEP: Reseat the ink cartridges and make sure the lids are in place.

  1. Make sure the printer is turned on.
  2. Lift the printer's front cover.
error 50c - note.gif NOTE: The ink cartridge should be in the up/loading position unless the printer is busy.
  1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
  2. Remove the cartridges.
  3. Check and make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
  4. Replace the cartridges.
  5. Snap the lids closed.
  6. Close the printer's front cover.
  7. When prompted on the printer's LCD to choose New or Old, choose Old.
  8. Press the Select button.

Posted on Nov 13, 2007

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1 Answer

Says erorr 50c on my lexmark x5150


The 50c error indicates a problem with your cartridge. This article will help you determine and resolve the issue: Cartridge Error 50C and Other Errors on the Lexmark X5100/X6100 Series LCD Screen.

Apr 20, 2011 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

I keep getting a cartridge 50C cartridge error on my printer. What can I do to fix it? I can't print just anything. The test printer works but I can't print anything else.


Hi there Error 50c

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Apr 07, 2010 | Dell A960 All-In-One InkJet Printer

1 Answer

Errir 50C


Try these solutions from Lexmark online support: (apparently one of your print cartridges has shorted)

Lexmark X5150 Error 50C

Jan 09, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Error 50c


Hi there Error 50c
Gave it a go it may work for yours.
Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Dec 27, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Cartridge error 50c


Have you tried the Lexmark Knowledgebase?

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:133:0:0&framed=&docid=ENUS8448&relevance=1

It addresses this specific issue. It sounds like a shorted cartridge. However, sometimes this just means that the contacts in the cartridge carrier need to be cleaned. You can do this by removing both cartridges and cleaning the electrical contacts on the cartridges as well as the ones they touch in the cartridge carrier on the printer. You can do this with a slightly damp soft cloth. You can also use a bit of rubbing alcohol as well.

I would try cleaning the electrical contacts as I described above before I'd do anything like getting new cartridges. If the problem persists after that and after following the instructions in the link I posted above, then it might be time to get new cartridges.

Aug 31, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Error message - cartridge error 50c will not print


I have a lexmark x6170 with a cartridge error 50c.
Please I need some help!!
Thank you.

May 09, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Cartridge error error: 50c


I just spoke to the tech support of Lexmark, I was told that the error 50C meant that we have a hardware defect and we must purchase a new printer.

Apr 22, 2008 | Lexmark X5150 All-In-One InkJet Printer

7 Answers

Cartridge error 50c


I removed the color cartridge and left the black one. it worked.
(I have Lexmark X6100 Series)

Jan 17, 2007 | Lexmark X5150 All-In-One InkJet Printer

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