Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Software how to find software to install on computer

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Re: software

Hi, I have the software file that I can email to you, just email me and I will reply and attache the file it is about 3MB.

Posted on Nov 13, 2007

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Hp photosmart 310c will not install on windows 7

IssueThe HP printer software installation fails to run in Windows 7 on a computer with an AMD C-50, C-60, or Z-01 1.00 GHz processor. After you insert the HP printer software installation CD or run the driver installation downloaded from the HP website, the setup does not open. You might receive an "HP Installer Setup has stopped working" error message.

'HP Installer Setup has stopped working' or Setup Does Not Run When Installing the HP Printer Software in Windows 7IssueThe HP printer software installation fails to run in Windows 7 on a computer with an AMD C-50, C-60, or Z-01 1.00 GHz processor. After you insert the HP printer software installation CD or run the driver installation downloaded from the HP website, the setup does not open. You might receive an "HP Installer Setup has stopped working" error message.note.pngNOTE:This document does not apply to HP LaserJet printers.Preliminary stepThe solution in this document resolves software installation issues only for Windows 7 computers with an AMD C-50, C-60, or Z-01 1.00 GHz processor.
  1. On the Windows taskbar, click the Windows icon (c01319360.gif ), right-click Computer , and then click Properties .
  2. In the System section under Processor , find the manufacturer, model, and speed (GHz) of the processor.
If your computer runs an AMD C-50, C-60, or Z-01 1.00 GHz processor, continue with the steps in the following solution.SolutionFollow these steps to download and install the newest, full-feature version of your HP printer software. Then, download and install a software patch to complete the installation.Step one: Download the softwarenote.pngNOTE:You must download the Full Feature software to resolve the installation issue.

Mar 24, 2013 | HP PhotoSmart Printers & Copiers

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Hi, l have a kodak printer easy share 5500. I can't find the cd software to install the software onto my computer. Are you able to tell me how l can get another cd.thanks mary

Mary, you can download the software from

Press the SAVE button, find a place on your hard drive and save the file. Double click the install_easyshare.exe file and it will install the file. Follow the instructions below.

The file is good for KODAK EASYSHARE Software - WINDOWS Operating Systems
Installation Instructions
  1. Verify that your computer meets the system requirements. note.gif NOTE: APPLE QUICKTIME Player is required for some software features. Visit APPLE to download the latest version of the QUICKTIME Player.
  2. Disconnect all accessory devices from your computer (digital camera, camera dock, printer dock, photo printer, card reader, etc.).
  3. Verify that you logged on to the computer using the administrator account.
  4. Close all programs.
  5. Download the software, then follow the on-screen instructions to install the software.
  6. To launch the software select Start > Programs > Kodak > Kodak EasyShare > Kodak Easyshare software.
important.gif IMPORTANT: If you have a large picture collection, allow a few minutes after your computer restarts before starting EASYSHARE Software. EASYSHARE Software windows appear after your previous picture catalog has been updated

After the installation are completed, reboot if not asked to do so. You can copy the install_easyshare.exe file to a CD for later installation if needed.

Good luck and post back to let me know how it went.

Jun 03, 2011 | Kodak EASYSHARE 5500 All-In-One InkJet...

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When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem

It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    My problem is i dowloaded the drivers and software for the printer hp psc 2175 all in one and when i plug it in it says 2170 so it won't install the software.


    While the HP software installs on a computer running Windows XP,usually during Windows device discovery (Plug and Play), the followingerror message displays on the computer: 'CannotInstall this Hardware. An error occurred during the installation of thedevice. The system cannot find the file specified.'


    Acorrupt Windows installer might cause this problem. Follow these stepsto remove any installed software, perform a System Restore to returnthe computer to the way it was before the product software wasinstalled, and then download and install the most recent version of theproduct software.Step one: Uninstall the All-in-One software

    Even if the installation failed, some HPsoftware components might have installed on the computer. Follow thesesteps to use the Windows Add or Remove Programs tool to uninstall thesoftware.
    1. Disconnect the USB cable from the product.
    2. Click Start, and then click Control Panel.
    3. Click Add or Remove Programs. The Add or Remove Programs window opens.
    4. In the Currently installed programs list, select the following items if they are listed:
      • HP Officejet/Photosmart/PSC All-in-One software 9.0
      • HP Imaging device functions 9.0
      • HP Customer Participation program 9.0
      • HP Solution Center 9.0
      • HP Photosmart Essentials 9.0
      If the list of installed HP programs contains any version numbers less than 9.0, select the following items if they are listed:
      • HP Officejet/Photosmart/PSC All-in-One software XX (where XX represents a version number less than 9.0)
      • HP Imaging device functions XX
      • HP Customer Participation program XX
    5. Click Change/Remove, and then follow the on-screen instructions to uninstall the software.
    6. Restart the computer when prompted to do so

    Step two: Perform Windows System Restore

    Windows System Restore is a Windows process that allows you to resetthe computer to a specific previous state, also known as a restorepoint. This process does not affect files on the computer. However, ifyou installed any software on the computer recently, you might have toreinstall the software after System Restore is complete.

    1. Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore. The Windows System Restore program opens in a new window.
    2. Click Restore my computer to an earlier time, and then click Next. The Select a Restore Point dialog box opens.
    3. Selecta date that displays in bold type on the calendar to see the availablerestore points for that date. If an installation restore point createdby the HP software installation displays in the list of restore points,select that restore point. If there are no installation restore pointsavailable, select a manual or system restore point that was createdbefore the HP product was installed.If no restore points are available, continue with "Step three: Download and reinstall the software".

    1. Click Next. The Confirm System Restore Point screen opens.
    2. Review the information on the Confirm System Restore Point screen, and then click Next. When the System Restore completes, the message Your computer has been successfully restored displays on the computer. Click OK, and then continue to the next step to reinstall the HP software.
    Step three: Download and reinstall the software

    The HP software CD that shipped with the product frequently does notcontain the most recent version of the software and drivers. To makesure that the software is the most recent version and that there are nocorrupt installers, download the software from the HP Web site.

    1. Turn the product on.
    2. Disconnect the USB cable from both the product and the computer (if you already connected it).
    3. Open a new window to browse to the Select Software and Drivers page:
      1. Right-click this link, Select Software and Drivers, and then click Open in New Window.
      2. If prompted, type your product number. You might also need to click it in a list of similar products.
      3. Click your operating system. (If you do not know, click Start or the Windows icon (c01319360.gif), right-click My Computer or Computer on the menu, and then click Properties.) The Select Software and Drivers page opens.
    4. Click the driver that you want to download. If you need help deciding, see the information in the previous table.
    5. Click Download only. This option allows you to install the software at any time after the download completes.
    6. Click Save, and then browse to the location on your computer where you want to save the file.
    7. Click Save.

    8. Follow these steps to install the software.

    1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    2. You can accept the default location to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
    3. When the Install Wizard starts, follow the on-screen instructions to install the software. For a Full Feature Software and Driversinstallation, you choose what type of installation you want. Theinstallation type names vary depending on your computer operatingsystem. The following information might help you decide whichinstallation type to use.


    Jan 19, 2010 | HP PSC 2175 All-In-One InkJet Printer

    1 Answer

    Can't get it networked on my mac that has windows parallel xp cant find it

    I recognize the importance of resolving this issue and I look forward in providing you with the necessary assistance you need.

    Problem: Cannot get network on the Mac not specified
    OS : MAC computer Windows installed on it
    Printer Office jet 6500 Wireless.

    Solution :
    There are few thing which are required to know before we start trouble shooting

    IMPORTANT : Before you can install the product, your wireless network must already be set up. (To set up your network, follow the instructions that came with your particular access point.)

    IMPORTANT : Before you can install the product, you must have the following information about the network:
    • Network name : The network name is the SSID (Service Set Identifier).
    • Password : WEP key or WPA passphrase

    For a new product:CD installation is a quick and easy method and if you do not have a CD, you can download the software you need.

    CD installation : CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released as the software on the CD is current to the date of the product release.

    Downloading the HP Drivers :Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues. Downloading is also the recommended method if your computer operating system released after the HP product released. The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market ..

    Wireless installation: If you have not previously installed the software, follow these instructions.
    Step one: Prepare for installation
    1 Make sure that you have the following requirements before you begin:
    • Network name: The network name is the SSID (Service Set Identifier).
    • WEP key or WPA security passphrase
    • A computer that is connected to the wireless network.
    • Internet access. HP recommends broadband Internet access such as cable or DSL.
    • Your wireless-capable HP product. Place it close to the computer during the installation procedure.
    • A USB cable (used only during installation).
    • Administrator privileges or password
    2. Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
    3. Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
    4. Exit all applications running on your computer.Install the software
    To install the product software, follow the steps for the method that you want to use (CD or download).
    Method one: Install the software with the software CD
    1. Insert the Macintosh product CD into the CD drive of the computer.
    2. Double-click the HP software disc icon that displays under the Xp/Macintosh HD icon.
    3. Double-click the HP Installer icon. The HP Installer program opens.
    4. Follow the on-screen instructions to start the installation.
    5. When prompted to set up your device and software, select Continue .
    6. If a check mark does not appear, select Configure your device for a wireless network , and then select Continue.
    7. Follow the on-screen instructions to finish installing the software
    Option two: Change connection type
    1. Open HP Device Manager.
    2. From the Information and Settings drop-down menu, click Setup Assistant . 3. The HP Setup Assistant window opens.
    4. Follow the on-screen instructions to change your connection type to an existing wireless network.

    Jan 04, 2010 | HP Officejet 6500 Wireless All-in-One...

    1 Answer

    Want to install in my computer

    Disconnect printer from computer
    Install the software from the CD-ROM that came with printer or download the software from
    Make sure printer is on.
    Connect printer to computer when prompted by software install or when finished installing.

    If this helps, please vote for this solution.

    Oct 02, 2009 | HP DeskJet 3745 Printer

    1 Answer

    Software for my printer

    First, disconnected the printer from the computer and turn it off.
    if you have the CD that came with the pirnter, install the software from the CD.
    if not go to the link and download the driver and software
    restart the computer, turn on the printer and connect the printer to the computer.

    Jan 27, 2009 | Lexmark X2500 All-In-One Printer

    1 Answer

    Error 2738 when attempting to install HP F4180 printer software

    Hi Stargateforg,
    Try the solution from HP.
    Solution one: Restart the computer
    1. Turn off the product.
    2. Restart the computer.
    3. Turn on the product.
    4. Use the HP software CD or the downloaded software file to install the HP Software.
    Solution two: Register VBSCRIPT.DLL
    1. Search for the VBSCRIPT.DLL file on the computer. It is usually located in the C:\Windows\System32 folder.
    2. Click the Start icon (c01319360.gif ) , click All Programs , and then click Accessories .
    3. Right-click Command Prompt , then click Run as Administrator .
    4. In the command prompt, type CD C:\WINDOWS\SYSTEM32 . If the VBSCRIPT.DLL file is located in a different folder, use the appropriate folder location.
    5. Press the Enter key.
    6. Click Continue in the window that appears on the computer.
    7. Type REGSVR32 VBSCRIPT.DLL in the command prompt and press Enter . A message appears on the computer indicating that VBSCRIPT has been installed successfully.
    8. Use the HP software CD or the downloaded software file to install the HP Software.
    Solution three: Download and install the latest version of the software
    1. Click here to go to the software download page on the HP Web site.
    2. Type the product model name in the text box and click the gray arrow button.
    3. Select the appropriate product model from the list that appears on the computer, then select the appropriate operating system from the list that appears on the computer.
    4. Under the Drivers section, click Full Feature Software and Drivers .
    5. Follow the on-screen instructions to download and install the HP software.
    Solution four: Custom Install Use Custom Install to install the basic print drivers only.
    1. Use the HP software CD or the downloaded software file to start installing the HP Software.
    2. When prompted, click Custom Install .
    3. Clear all the entries in the list of software to install except Photosmart Officejet and Deskjet Drivers and Imaging Device Functions . Click Next to continue.
    4. Follow the on-screen instructions to install the basic print drivers.

    Dec 22, 2008 | HP Printers & Copiers

    1 Answer

    I have a windows xp and i just baught a hp officejet j3600 printer and i can not install the printer

    If you plug in the printer before you installed the software it may be the problem. Uninstall the software and then unplug the printer and then re-install the software and only plug in the printer when asked to do so. Here is instructions from the manual.
    Uninstall and reinstall the software
    If your installation is incomplete, or if you connected the USB cable to the computer before
    prompted by the software installation screen, you might need to uninstall and then
    reinstall the software. Do not simply delete the device application files from your
    computer. Make sure to remove them properly using the uninstall utility provided when
    you installed the software that came with the device.
    There are three methods to uninstall the software on a Windows computer, and one
    method to uninstall on a Macintosh computer.
    To uninstall from a Windows computer, method 1
    1. Disconnect the device from your computer. Do not connect it to your computer until
    after you have reinstalled the software.
    2. Press the Power button to turn off the device.
    3. On the Windows taskbar, click Start, select Programs or All Programs, select HP,
    select Officejet J3500/J3600 Series, and then click Uninstall.
    4. Follow the onscreen instructions.
    5. If you are asked whether you would like to remove shared files, click No.
    Other programs that use these files might not work properly if the files are deleted.
    6. Restart your computer.
    7. To reinstall the software, insert the device Starter CD into your computer's CD-ROM
    drive, follow the onscreen instructions, and also see Install the software before
    connecting the device (recommended).

    Dec 20, 2008 | Printers & Copiers

    1 Answer

    HP software will not install

    this error tell us that you are not logged in with full admin rights on your computer to install software and driver package, and it also sounds like you are trying to start software install using the "run command"

    There is nothing wrong with printer but you do seem to be having trouble loading the required software and driver package on your p.c.

    Are you also using new Vista software/driver package for your HP OJ 4215 cause the one that came with it maybe XP.

    Go to HP and download correct package, AND log on as administrator with FULL priveledges, your username (normal login) may not, from the looks of this.

    link to hp software download for HP OJ 4215

    "it obviously needs a fix--tell me what it is"

    Nov 05, 2007 | HP OfficeJet 4215 All-In-One InkJet...

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