I am forwarding calls from my head office to my home office cell phone in another city. When an outside caller calls the head office, I either get no sound on my end or I can hear them but they can barely hear me. I have checked with Verizon and they say the issue is at the land line.
If someone in the head office calls my extension the sound is fine on both sides. Somewhere in the outside call forward, I am losing the sound.
Any suggestions or things to check?
Are you using a PRI, or POTS lines?
Probably pots lines, as this is a common occurance when forwarding out over pots lines.
Basically you are doing an unsupervised conference call when you forward to cell.
To prove the lines in the office are the problem, set up a conference call. If the 2 remote people can not hear each other the same as you describe in your forwarding, then it is the POTS lines.
The problem is, no one is going to be able to do anything about it. If this is an important feature, then you may want to look at a new system that can have different line types and then this isnt a problem.
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