Question about Apple iPod MA446LL/A MP3 Player

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My ipod has a sad face icon and the famous 5 r's did not take care of my problem.

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  • kevmomac Mar 28, 2008

    I had the same problem; tried the 5 Rs (Repeatedly!) and had given up. Then my mom told me about this site. I checked out the suggestions and decided to drop it from halfway up the stairway, onto a carpeted surface as suggested above -- what the heck! -- and it's working like a gem!!! Go figure... Worth a try before you spend any coins. THANKS!

  • Anonymous May 01, 2008

    shows a sad icon not recognised in computer

  • Anonymous Jun 14, 2008

    Ok, I had almost lost hope while looking at the apple support website. I had tried the 5 Rs multiple times and I kept thinking about how much money was NOT in my budget for another iPod because, like most things, repairing things costs much more than buying things new.

    ***Bottom line: Just TRY dropping it from 4 feet onto a CARPETED surface... it may take a few times, but I got mine to work enough to get my computer to recognize it, update the software, and restore it. I was completely skeptical, but it totally worked!

  • gnbgedling Sep 01, 2008

    I had this problem too. I had already given my ipdod a short sharp knock on the corner of a table out of anger, but all this acheived is a neat dent on the back, at least a reason for a sad face on the front. 5 days later, having tried various methods of getting my computer to recognise the ipod, powering on,off, running the battery flat and trying multiple variations of button pressing, I was contemplating throwing my ipod against a wall out of pure frustration, warming to the joy i might feel watching it shatter, when as a last right, I found this web site and this mad solution.... F@#$$ me. It worked. It took 6 drops from 4-5 feet, the last landing on its corner and when I powered up the Apple icon shone brightly ( Instead of dull ) and i coulf feel the hard drive convulsing inside. !0 secs later, its up and running. Lost all music but thats no problem. The ipod is as good as new. Cant believe that. Cheers mate!!!

  • Anonymous Oct 15, 2008

    sad face



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Unfortunately, it means your iPod's hard drive is severely damaged. Try putting it into disk mode and formatting it with windows, sometimes that'll take care of bad sectors on the drive and MIGHT make it usable again. It's either that or take it back to Apple to have them fix it.

Posted on Nov 21, 2007

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If you hear a repetitive sound from inside of your iPod you have a broken hard drive.If you're out of warranty, somebody has to open the iPod and replace the hard drive. The part is available on ebay. To do it yourself: Here's a guide on how to disassemble an iPod classic. Maybe a tech savy friend can do it for you. If you want to pay to have somebody do it for you there are third party iPod Repair Services.

Posted on Jul 25, 2010


Ditto on dropping the ipod onto a carpeted surface. I also smacked it against my palm a couple of times for good measure. that got it to a point where it's charging and i am able to navigate the menus..

Posted on Sep 02, 2008

I have been having the same problem with both of my ipods ... i just dropped it on a carpeted surface and low and behold it is working!!!!

not sure how long it will work, but it is worth a try!

Posted on Jun 26, 2008

Go to ebay and buy a new hdd for £20 and have a play-dead easy a flat head screwdriver to pri open your pod and unclip the old hdd and in with the new!!!!
push it togeather very carefully

Posted on Feb 14, 2008

I had the same problem and I read about a couple of guys to just drop the Ipod to the carpet from a 4 Ft distance and it work perfect. The sad face never shows up again. Try it, u have nothing to lose.

Posted on Jan 30, 2008

How do you put your ipod into disk mode and format it to windows?

Posted on Jan 19, 2008

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IPod displays a sad iPod icon my ipod has a sad face icon - 93936_4.gif


  • iPod is not recognized in iTunes
  • iPod is not recognized in My Computer (Windows) or iPod not recognized in Finder (Mac OS X)
Solution In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
If you cannot force your iPod into disk mode and restore it, then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation go to, choose an Apple Store location, then click on the "Make a reservation" link.

Posted on Jan 31, 2008

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Posted on Jan 02, 2017

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1 Answer

My Ipod Video 30 GB shows a sad face. What do i do?

It looks like there is some kind of software problem with your iPod.
First, power up your iPod (showing the sad face). Try pressing the center and menu buttons at the same time, and holding it like this until the iPod shuts off (after about 5 seconds). This should 'force-restart' the iPod.
If this doesn't work, plug your iPod into your computer, open iTunes, select your iPod in the left-hand menu and click Restore. Note that all songs/photos/videos will be erased by this procedure.
Should this also fail, you can try leaving your iPod turned on (with the sad face), and wait for the battery to completely run out (the iPod should not turn on at all anymore). Leave the iPod unpowered for about an hour, recharge it, and retry the above steps.
Hope this helped,

Dec 10, 2009 | Apple iPod MA446LL/A MP3 Player


How to resolve Sad face icon issue for click wheel iPod's

If you are seeing a sad face Icon on your click wheel iPod, you may be able to resolve the issue by following the instructions below.
What you will need:
USB cable
USB power apple iPod compatible wall adapter
The latest version of iTunes installed on your computer

The process remains the same for Mac and PC

First you will need to force your iPod into disk mode. To do this you will need to reset the iPod by pressing and holding both the menu and center buttons. Continue to do this for at least ten seconds or until the apple icon appears. (Note: You may only see a blip on the screen, continue to the next step. Keep in mind though that you may need to repeat this process once to twice to force the iPod out of the sad face status.)
As soon as you do see the apple icon, remove your fingers and switch to holding both the play and center buttons. Keep holding those until you see a check mark appear on the screen, below it will say Ok to disconnect. At this point your iPod will be in Disk mode.

Next open ITunes on your computer and plug in the USB cable to one of the ports on your computer. Now you will connect your iPod to the USB cable. In the left hand column of iTunes you will see your iPod icon; go ahead and click on that icon. In the resulting page you will see the iPod summary. Within this page you will see a Restore button. Click on that button and follow any on screen instructions. Allow the restore to complete fully. When it has you will see that the screen of your iPod will have changed. It will now be displaying a picture of a power adapter being plugged into a standard wall outlet.
Disconnect the iPod from the USB cable and connect it to the wall adapter. You almost instantly notice the screen will show a status bar that is showing that it is actually being restored to factory settings. Once that has finished the screen will light up and work as it did before the sad face icon incident.

Just as a note: If you have dropped your iPod many times, submerged it in water, or any other extreme damage has occurred; this may not work for you.
Mini Tip:
If it has been submerged in water though, you can place the iPod in a full bowl of dry rice. Completely cover and leave for at least 24 hours. I personally recommend 48 hours for best results. It is not a guaranteed resolution, but has worked for me in the past.

on Feb 03, 2010 | Audio Players & Recorders

1 Answer

30 gb ipod has sad face and low battery icons

could be bad charger or time to replace the battery. lots of places sell new ipod batteries.
does it work if you leave it plugged into your computer for a few hours? if it does not then its a bad abttery.

Sep 23, 2009 | Apple iPod MA446LL/A MP3 Player

1 Answer


In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
To force ipod into Disk mode
To restore ipod

Jul 19, 2009 | Apple iPod nano

1 Answer

Flashing icons while charging... am I really charging?

If the iPod is showing the "Sad iPod face" icon, this means that the hard drive inside the iPod (located on the logic/circuit board) has died/failed and needs to be replaced. If you plan on replacing this part, you may also need to purchase and solder a new battery to the iPod logic board if you were to do it yourself.

May 26, 2009 | Apple iPod nano

1 Answer

Ipod showing sad face

There is a free video on the Sad Face icon issue at the following web address. I hope that it is very helpful to you.

It is the first video on the page, just scroll down a little bit. :)

May 08, 2009 | Apple iPod shuffle MP3 Player

1 Answer

The sad ipod comes up then I reset it and the apple icon comes up then it goes back the sad ipod

i have th same prob..
it turns on, starts clicking, then shows frowny face ipod, then a website is shown, then turns off........
how did urs brake?!?

Oct 02, 2008 | Audio Players & Recorders

1 Answer

Will not turn on

If the sad face appears on your ipod, it means it is broken. It needs to be taken into Apple to have it repaired or you might have to buy a new one.

Sep 14, 2008 | Apple 20gb Ipod Mp3 Player With Click...

1 Answer

Sade face

The reason a sad face appears is because the hard drive is not being read for what ever reason. Unfortunatly 90% or so need the hard drive replaced. Try these first, with the face down, try to start up the ipod while tapping on the back. A hard drive is designed exatly like an record player and sometimes the arm gets stuck. Also a soft reset (Menu and Middle button at the same time for about five seconds) can often jiggle the arm free. I have also seen low battery's cause sad faces but you would need a wall charger to test this and you would have seen signs of a low battery. Hope this helps.

Aug 29, 2008 | Apple iPod MA446LL/A MP3 Player

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