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Help inside tray will not rotate

I have the red stainless steel microwave. It works with the exception that is will no longer rotate inside. There is no help in the owners manual.

Any assistance will be appreciated!

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Re: Help inside tray will not rotate

Check rotated plate and connecting surface ok.

Posted on Nov 13, 2007

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Help inside tray will not rotate

The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

In some brands, you have to cut the motor cover off with snips, then use a screw when reassembling it.

For more help from Emerson visit here or get help using your appliance at 1-800-898-9020. Get help locating an authorized servicer or parts at 1-800-695-0098.

Emerson parts are distributed by Fox International and their number is 800-321-6993. Or you might try e-mailing

Many Emerson microwave owner's manuals are available for free download here.

Even though yours may not be there, there might be one close enough to help you .

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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