Question about HP PSC 1315 All-In-One InkJet Printer

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Cartridge stalling and black cartridge not printing ink

I installed a remanufactured ink cartridge which would not print, so I returned it to the supplier and they sent me another one which also wouldn't print. Along with this I keep getting an error message that the cartridge has stalled. I have checked the cartridge and it has got a date of Jan 2004 so I have tried changing my computer date to a year before the expiry date, but this did not work. I have uninstalled and reinstalled, this did not work. I have tried cleaning the part underneath the cartridge but no joy. Please can you help me as I desparately need my printer and I really want to avoid buying a new one as I've only had this one 2 and a bit years.

Thank you very much

Gayle Knowles

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Re: Cartridge stalling and black cartridge not printing...
Re: Cartridge stalling and black cartridge not printing...

The first suggestion is to buy a no remanufactured cartige, buy an original HP 28 ( I think is the number for black)

Posted on Nov 12, 2007

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How to refill the cortrideg hp deskjet f4288.


the most important is to remove all
the air from the cartridge that has
left inside durring refilling that is why
professionals are using special machines
that refill in 0 air πρεσυρε using vaccum pump

you can check here a video on how to refill
with out any special equipment

Hope I had help you


Dec 08, 2010 | HP DeskJet F380 All-In-One Printer

2 Answers

Even with a new cartridge inserted, the printer does not print properly. The printer does not indicate that a new cartridge is needed. How do I clean the printer head? It is a HP Photosmart C3180 al in...

Step one: Complete the alignment process If you have already installed new print cartridges, follow these steps to complete the alignment process.
  1. After installing a new print cartridge, wait at least 20 seconds for the print cartridge alignment process to start.
  2. Wait for the print cartridge alignment process to fully complete.
  3. Make sure that the alignment page has printed on plain, white paper that has no other printing on it. If you need to create a new alignment page, load the tray with letter or A4 unused plain white paper and turn the product off and on again to create the page.
If an alignment page does not print when the product is turned on or off, the issue is resolved. If an alignment page continues to print when the product is turned on or off, you should replace the cartridges with new HP cartridges. Continue to Step two: Remove the print cartridges. Step two: Remove the print cartridges Follow the steps below to remove the cartridges. NOTE: When you remove and install the same print cartridge, the unit will not align the print cartridge as the unit remembers the alignment values for that print cartridge.
  1. Press the Power button to turn the product on. The Power button is lit when the unit is on. Figure 1: Power button lit c01336350.gif
  2. Make sure that the paper tray is down, and letter or A4 unused plain white paper is loaded in the paper tray.
  3. Lower the access door until it stops. Make sure that the print carriage moves to the right side. Figure 2: Lower the access door c01336351.gif
  4. Wait until the print carriage is idle and silent, and then using your thumb, lightly press down on a print cartridge to release it. Figure 3: Print carriage c01336352.gif
    • If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
    • If replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
    Figure 4: Proper position of the print cartridges c01336353.gif 1 - Tri-color print cartridge 2 - Black or Photo print cartridge
  5. Pull the print cartridge toward you and out of its slot.
Step three: Install the new print cartridge
  1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Figure 5: Remove the tape c00312625.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.c00312564.gif
  2. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
    • If you are installing the tri-color print cartridge, slide it into the left slot.
    • If you are installing a black or photo print cartridge, slide it into the right slot.
    Figure 6: Print cartridge locations c00652788.gif 1 - Print cartridge slot for the tri-color print cartridge 2 - Print cartridge slot for the black and photo print cartridges
  3. Close the print cartridge access door. Figure 7: Closing the print cartridge door c00652789.gif
  4. If you installed a new print cartridge, the print cartridge alignment process starts after about 20 seconds.
  5. The unit aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The product aligns the print cartridges every time at cartridge installation or replacement to ensure the highest-quality prints. The alignment page continues to print when the product is turned on or off, or when a print job is started, for any of the reasons below.
  • The automatic alignment process is not complete.
  • The ink cartridges are not properly installed.
  • One of the ink cartridges is defective.
  • One of the ink cartridges is low or out of ink. Black and all three colors must be available.
  • Protective tape on a new ink cartridge has not been removed.
  • Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
  • Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
  • The product needs to be serviced.

Aug 28, 2008 | HP Printers & Copiers

1 Answer

Keeps saying insert colour cartridge when we have just bought a new cartridge of correct spec. Says incorrect colour cartridge installed.Impossible to get past!!!

Hi,The most common reason for missing or incorrect colors is a print cartridge with one of the following problems:
  • One or more of the ink colors is empty. The black ink and all three colors of ink in the tri-color cartridge must be available or colors will be incorrect or missing. Under normal usage, the print cartridge will run low on one color of ink shortly before all ink colors are emptied.
  • The protective tape is not removed from a new cartridge.
  • Contacts on the cartridge are not making proper contact with the print carriage.
  • The cartridge is remanufactured or refilled.
  • The cartridge is defective.

Feb 14, 2010 | HP PSC 950 All-In-One InkJet Printer

1 Answer

Hp c7820 printer 02 black catridge

Open the printer and remove the ink. Clean around the ink carriage and the under the ink with alcohol and a cotton swab. Pay special attention to areas with copper contacts. Keep in mind too that some printers will not print, even with full ink, if the exact type of ink it expected you to have installed is not right. Double check that the ink is correct against the manual or written instructions inside the printer using the number not the shape or color of the cartridge. Not every cartridge that fits the printer necessarily works.

Nov 13, 2009 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

The printer tell me incert black printer cartidge in right stall. or photo cartidge. I've install the cartide but print does not reconized the installation.

HP Officejet 7200, 7300, and 7400 All-in-One Series - 'Incorrect Print Cartridge' or 'Insert Print Cartridge in...Stall' Message Displays on the All-in-One After Installing a Cartridge Issue After installing a cartridge, the error message Incorrect Print Cartridge or Insert [Black or Photo / Tri-color] print cartridge in [right / left] stall appears on the product control panel. Solution Follow these steps to resolve the issue. Step one: Remove, inspect, and reseat the cartridge The cartridge might not have full electrical contact with the product. Removing and reinstalling the cartridge might help. NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges. Use genuine HP cartridges to ensure good quality.
  1. Make sure that the product is turned on. NOTE: Press the power button (c00636182.gif ) to turn on the product.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Open the cartridge latch.
    1. Press down lightly on top of the latch.
    2. Pull out the bottom of the latch to unhook it.
  4. Slide the cartridge out and inspect it. Figure 1: Open the cartridge latch c00211535.gif Open the cartridge latch Figure 2: Slide out the cartridge c00211536.gif Slide out the cartridge CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 3: Copper electrical contacts and ink nozzles c00211537.gif 1 - Copper electrical contacts 2 - Ink nozzles Electrical contacts and ink nozzles
    1. Check the copper electrical contacts for debris. If any debris is evident, proceed to "Step two: Clean the cartridge and carriage contacts."
    2. Make sure that the clear nozzle protective tape has been removed. Figure 4: Remove the clear nozzle protective tape c00211538.gif 1 - The clear nozzle protective tape Remove the clear protective tape CAUTION: Do not try to remove the copper electrical strip.
    3. Look at the number on the cartridge label and make sure it is compatible with the product. Compatible cartridges are listed in the product user guide.
  5. If the cartridge is not compatible, obtain the correct cartridge, and then go to "Step five: Replace the cartridge." If the cartridge is compatible, reinstall it in the product:
    1. Hold the cartridge with the nozzles down and the copper electrical contacts facing the product, and then slide the cartridge into the carriage.
      • Cartridges marked with a triangle go into the left carriage slot.
      • Cartridges marked with a square or pentagon go into the right carriage slot.
      Figure 5: Insert the cartridge into the correct slot c00211539.jpg Insert the cartridge into the correct slot
    2. Push down on the cartridge latch until it snaps closed.
    Figure 6: Slide the cartridge c00211540.gif Slide the cartridge into the slot Figure 7: Close the latch c00211541.gif Close the cartridge latch
  6. Close the product cover.
If the issue continues, get back with me there is a few more options we can try. Have a good day

Jun 24, 2009 | HP Officejet 7210 All-In-One InkJet...

1 Answer

New black ink cartridge installed. Print became

Return the cartridge to the supplier - it is faulty.

Jun 10, 2009 | Printers & Copiers

1 Answer

Print Cartridge in Right Stall not Supported.

print cartridge colour ink is not workink fix with hp print

May 19, 2008 | HP PhotoSmart C4180 All-in-One Color...

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