Not completely sure if this is our model, but I think so. Regardless, since the first use it has cooked very hot and very quickly. The high setting is ridiculous, and even on low it boils and food is done in about four hours. Could there be a problem with the elements or the switch? Thanks!
If the boiling were caused by high altitude, then the food would take more, not less, time to cook. The low atmospheric pressure of the high altitude means that water boils at a lower temperature, so the food wont cook as fast.
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Add more liquid. If it is still getting too hot, check to see if it has a temperature knob on it somewhere, if not, you can release some of the heat by removing the lid slightly to let steam and heat release from it as it cooks
Make sure that what you are cooking is something that can be cooked in a slow cooker. Put all the ingrediants into the pot, plug it in and set it to either Low -This setting is the most used setting. Usually takes 8 hours or so depending on what you are cooking. High -This setting is faster and usually cooks in half the time as Low, but meats aren't as as tender cooked on this setting. Also make sure you put in enough liquid. You usually want the pot filled 2/3 with whatever liquid you are using to cook with.
I am not sure I can completely solve your issue but I can help you troubleshoot it.
You did not state how old the trouble child crockpot is so here are my suggestions.....
1. If it has any age at all or you use it frequently you may have stripped the inside of the knob. If it isn't making solid contact and you are turning.... you may be turning air.... thus not actually turning the crockpot up as high as you think you are. If it is an electronic control panel check into a calibration. Maybe somewhere down the road it has been jarred or something. I have never heard of a calibration being done but it might be worth a shot if it is not to old of a model. Just look/talk around.
2. The thermostat is bad or dirty. I am not sure where it is in your model because I haven't looked it up but that may be worth looking into. If the "stat" is not receiving the correct temp feedback it won't put out the correct heat to control your food temp.
I hope you find a solution... check these out and if you have any questions feel free to email me firstname.lastname@example.org
The heating element of my 5.5 Qt Crock Pot (Model 3755) burned out yesterday, so I now have a LID For SALE. This particular model was one of the better ones I have used over the last 30 years and it's a shame to lose it in a puff of smoke. I had the unit for five or six years and got my money's worth out of it. (That's good, because the Rival company's customer service and repair departments ****). If you are interested, contact me at CactusGym@Cox.Net.
I am not sure if it is the same as the Durabrand model I have but mine heats the food to boiling and then cooks and lowers the temperature automatically, it is handy if you are late preparing a meal, for example 12 noon and you want it ready for 7pm? Hope this helps. High settings usually boil quickly and is handy to use for the first hour after that reduce the temperature and you can knock at least an hour off the cooking time. Or you can use high throughout the meal and halve the slow cooking time, however this uses much more electricity than on slow.
Slow cookers do not need water in the base unit to cook the food in the ceramic insert. The ceramic insert gets hot from the base and cooks the food. Here is a good guide to cooking with a slow cooker. enjoy
It would SEEM that this pot has a nanufacturing problem, where the thermal switches, that actually cycle the unit off when it reaches a certain temperature, are faulty...right from the factory. Its common to get a run of faulty thermal units, and is often seen in Coffee Makers.