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Anonymous Posted on Feb 21, 2015

Canister / the head on my machine starts then once you start to vacuum 30 to 90 seconds in shut off / push head reset repeats / have dis assembled no obstructions Thank you

1 Answer

  • Official Brand Answer 2,572 Answers
  • Posted on Feb 24, 2015
AskDyson
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Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson canister's cleaner head working intermittently. We're keen to take some further details, as to help resolve this we would need to know exactly which Dyson canister you own.

If you can call us when you have your machine easily to hand, our experts will be happy to talk you through some simple troubleshooting check to determine which part is causing the issue. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you. If a repair or a replacement part is needed, we can also confirm if your machine is still within the Dyson guarantee period.

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Power pushing reset

Hi Paula, it's Jack at Dyson.

Like most Dyson vacuums, DC39 is engineered to shut itself down for protection if it starts to overheat. This will usually be due to a blockage, and the filter may also need a wash.

You should find the machine will reset itself after it's had at least three hours to cool down. But to prevent any damage to your vacuum, please give the filter a wash, and check for any blockages.

To check for any blockages in the floor tool, wand, hose or hose inlet, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

DC39's filter should be washed once every three months in normal use, as shown in the video below. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it.

I'm confident this will resolve the issue, but if you'd like any further advice after you've given this a try please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi.

Check & replace any filters that are fitted to machine.
Replace bag with new,
Clear hose of any foriegn items & check floor tool for blockages.

http://dysonmanuals.llc.nu/

Chris..
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