Question about Creative Labs Zen Touch MP3 Player

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Headphone jack left side wont work with any set

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  • megkay Nov 21, 2007

    I've got the same problem. At first I thought it was my headphones, but I'm reading more and more about people having problems with the left headphone. My only theory would be that the shaping of the headphone jack is messed up, which would be a manufacturing error. It seems pretty common, too.

    Still, I'd appreciate any suggestions or solutions.

  • Anonymous Dec 15, 2007

    We've had the same problem.

  • ejb2 Feb 03, 2008

    Same problem. This also happened after a time on an RCA Lyra mp3 player I had. Evidently the connections inside the earphone jack are cheaply made/not made to last. Why it is always the left channel that goes out I am not sure. Has anyone had this repaired?

  • puhlio Mar 19, 2008

    Same problem, first the left headphone went out and now the right side is cutting out. Is there a repair facility that does repair work on these?

  • kiwilele Mar 26, 2008

    I have the same problem. Left earphone jack and then the right one. I'd like to get it fixed but don't know where to go.

  • fixerguy22 Apr 22, 2008

    Headset jeck only working on one side or cuts in and out.

    The solution is to take apart the shuffle per instructions found on YouTube. On either side of the headset jack you'll see a small metal tab that connects to the printed circuit brd. What happens is this connection breaks. You can see this if you put the headset plug in and wiggle it, the small metal tab will lift off the board. I stuck the end of an unfolded paper clip on the metal tab and then heated the paper clip about 1/4 inch up from the end with a soldering iron. This reflowed the soldier and fixed the problem. You need to do this fix on both sides.

  • PVC101 Jun 01, 2008

    I took mine in to a local computer repair shop. They re soldered the joints, but after finding that it didn't fix it, he suggested the contacts were badly tarnished and had lost their springiness. The x20 headphone jack is a special one though, it also acts as a switch for the player's built-in speakers. He suggested I find a new jack for it, but I don't know where to find one. Help!

  • Anonymous Jun 08, 2008

    it stopped working about 4 months after buying my sansa e250

    I thought that I`m only one, but it`s big problrm (and annoying!!)

  • Sir_Nigel014 Jul 05, 2008

    It's claiming my left earphones. For months I had the problem of it wouldn't play in the left earphone unless you adjusted it, but now, it's claiming my left earphones (i.e. the set of headphones will not play on left side when I use it into other devices like my laptop, other MP3s, etc.)

  • awesome_em Jul 11, 2008

    i have the same probleum too and its so annoying please o please will someone tell me a repair shop to go to or something like that...thank you so much

  • susiel Jul 11, 2008

    i have the same problem....if you mov the headphone around in the jack, it will work in the left headphone only if you hold it....however the sound quality greatly changes when you move it..

  • Anonymous Aug 04, 2008

    My left side headphone isn't working either, unless of course, it's partially plugged in. I just discovered the other day that this problem is my player and not the headphones when I was at the gym and randomly plugged my phones into the dock to watch tv... what a surprise when both sides worked! I've bought several pairs of headphones too... seems like this problem is a defect (since SO many people are having it).

  • dudemanh Sep 05, 2008

    on mine the headphone jack does not work at all now... and i have no idea what the problem is so if i can get any help that would be great...

  • Anonymous Sep 13, 2008

    I have the same problem! I have to hold it the whole time to hear from both sides.

  • Droid64down Oct 11, 2008

    When ever i put in my headphone only the left side works i have opened it up and tried to find what was wrong please Help!!!

  • grebnetro Dec 21, 2008

    I'm having the same problem. The right seems to be a little quieter, and the left only works if you press the jack. I've tried heavy duty tape to keep it in there, but that doesn't work.

  • ddtrumpet Dec 24, 2008

    Same here. Headphones work fine with other players and other phones that work elsewhere don't work in this player's left channel. Seems the player's not sending any signal to the left channel side of the jack.

  • Anonymous Jan 31, 2009

    I have the same problem!

    I went into my local Apple Store, and they said clean it with a 0.5mm Inter-dental brush, I did so, to no avail!, I don't want to go back, (my iPod Touch is Jailbroken) and they wont fix it, I can either restore and get it fixed, or just put up with it, what should I do?! xD

  • Anonymous Feb 06, 2009

    I have the same problem (left side of heaphones wont emit noise unless the jack is pushed) I gave it to a guy at a computer repair place, but they said i need to find the replacement part online!



5 Answers

I have the same problem - I have to hold the plug the whole time for sound to come from both ears.

Posted on Sep 13, 2008

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I found a like 2 help. i just cant figure out how to remove the ram card. this is for sansa e200 only. i dont know about the e200r. 
bacically: open it up to just the motherboard if the head fone jack comes out, then you have to (some how) open up the ram card and solder it back in

once again, if some one could help me with the ram card it would help

Posted on Aug 03, 2008

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I've had the same problem. Under UK law (Trading Standards and Consumer Rights Act 1982), a product must perform its intended purpose for a reasonable period (generally recognised as six years). Don't accept the 'out-of-warranty' have the right to get this fixed.

Posted on Jan 19, 2008

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Note this solution is for the Sansa e200.

OK, same headphone jack problem here and a bunch of people have the same problem. It got so annoying that I decided to risk the consequences and rip this baby apart. Sure enough one of the jack legs had a cold solder joint (the solder had not completely reflowed over the pin). I could press on the edge and see the pin lift away from the PCB pad. Looks like the others were touched up by hand because the pins were completely covered but the pin for the left side had been left as is. It is also the hardest to get at (because the SD cage is right next to it) so I'm wondering if they got sloppy and have a major quality problem with these. It's an easy problem to fix if you have a fine point soldering iron (big IF). A few tips: 1) Once you have the 4 inner and 4 outer screws off you have to carefully pry off the front cover, so be careful here 2) you then have to gently get the PCB out by carefully taking out the connector side first 3) there may be a riser card you have to take off to access the culprit jack pin, it is attached with some doubled sided sticky foam. Hope this helps.

Posted on Nov 18, 2007

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OK, here the deal. I got ********** cause my warrenty was done so heres what i did to fix the problem.

What you need:

Paper (Little bit)
***** driver (to open sansa)

Open up the sansa all the way until only the motherboard remains. *the one with the headphone jack)

At the back of the motherboard is the headphone jack, i figured out that if u push this guy down, both headphones work. So all i did was stick a lil bit of paper on that jack itself so when i put everything back together, the headphone jack would stay in place.

need help, reply

Posted on Mar 12, 2008

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