Re: Why can't I log in to my nook it just pulses at 99
The "99" is a code for a malfunction that you should call the manufacturer tech support for. They're helpful for that kind of thing. Google your model number and get cust. service.
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Sadly, the only cure is to do a factory reset. BEFORE YOU DO THAT, realize that you may lose what you have put onto your Nook since you bought it. The good news, is that you can reclaim all the stuff you bought from Barnes&Nobel (nook.com). You only really lose the stuff you put on yourself. I suppose you have a backup of your personal stuff stored onto your computer. How do you do a hard reset? You press and HOLD the power button for about 20 seconds.
If you log into Barnes and Noble under your account, you can retrieve all your items THAT YOU BOUGHT FROM BARNES AND NOBEL. Any thing else, (free ebooks from gutenberg.org for example.) are gone.
You can back up photos, music, and non-Barnes and Noble items to your computer.
You can first try doing what's called doing a Soft Reset. It's the first and preferred method to try as you don't lose any files or settings. Hold the power button until the Nook turns itself off. In most cases that will be twenty seconds or more. Then turn the power back on by holding the power button down for about two seconds. Hopefully this will allow you to complete a normal boot process.
The second and more dramatic way to get a working Nook back is what's called doing a Hard Reset. This process will put your Nook back to "Just Out of the Box" mode. You will lose any files and settings stored internally inside the Nook itself. The good part in all this is it won't touch anything stored externally on your external SD Cards.
To do a Hard Reset
Turn the NOOK off completely.
Hold the Power button and Home (n) buttons. The device will turn on. Continue to hold both buttons until the device shuts off once again (~15-20 seconds).
Turn the device on normally. It will prompt for a factory reset. Press the Home button twice to confirm.
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The important part in the above is to be sure you start the Nook via holding down both the power button and the Home (n) buttons at the very same time and keep them both pressed down until the Nook turns itself off.
It could be your cable, Nook is know to have faulty charging cables, you may have to buy a new one. If you do, here is a tip, search for a pen that you have to click the top to use it, take it apart and take out the spring, now wrap the spring carefully around the charging cord starting at the end where you plug it into the Nook, I attached a photo. This keeps the cord from bending and cracking the wires inside the cable
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