Question about Whirlpool GHW9400 Duet Washer

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Sour Smell in clothes

Clothes come out of the wahser with a sour smell. We leave the door open when not in use, but does not help. There seems to be mold on the inside of the door gasket. We have cleaned the gasket several times with bleach, but it continues to come back. What do we need to do get rid of the sour smell? Ditto,This washer stinks, seriously. We leave the door open to try to help with the smell, but that doesn't work either. That seemed to be the only problem until now when it is 13 mos old. One of the drum baffles broke out and now they tell me sorry, no warranty. Funny, you buy the best and it turns out to be the worst

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  • Anonymous Dec 06, 2007

    We have the Whirlpool Front Loading Washer Model GHW9400 also. It to has a sour smell to it. I have ran bleach through it, leave the door open and nothing seems to work.

    Lately the door seems to be looking also.

  • KMA1365 May 07, 2008

    I too have the same washer & dryer they are about13 mos old. A few months after I purchased them I could smell MOLD real bad in my NEW home and I just knew a pipe broke in the wall or the heating or cooling unit leaked and caused mold. Shortly after that I became very ill having to go to my Dr and two specialist off & on for almost a yr . I had upper resportory infection along with severe ear aches and infections . I lost my hearing due to fluid and fungus in the ear this lasted until of January of this yr. I just happened to catch a segment on the News about what a repair man found in a front load washer when he made a service call. He said it was discusting there was nothing but MOLD under the rubber seal arround the door. I immediately checked my washer that smelled and doesn't clean the clothes & found it had the very problem MOLD. I called Lowes where I purchased it and they claimed to know nothing about that. Suggested to leave the door open and run bleach through a cycle of hot water. I have a septic tank and can't use bleach. Besides what does bleach do to rubber??? it will weaken the seal and then U have a mess. Leave the door open,run a bleach cycle for $1200.00 we shouldn't have to do that. Front load washers are lemons and I don't reccomend them to ANYONE. If I could get my money back on the washer and dryer I would buy a top load washer save money and have no health problems. Manufacture just laughs and says sorry try this or try that. I did buy a product called smelly washer from that is real simple to use and that has helped and I do leave the door cracked and when people come over and ask why do U have the door open on the washer I just explain DON'T buy a front load because this is what U get for $1200.00 smelly clothes and have to leave the door open to keep the mold away and to stay well. As someone suggested we who are having this problem should file a class action law suit especially when it has damaged your health.



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I had this same problem as everyone (especially with a front load washer) has. After research... I have found a product that I now tell everyone about. I found it on the web called ''. A nontoxic product by Laundry Specialist sounded good. I was willing to do anything to cleanup the smell and mildew from my machine. So I gave this a try and it REALLY WORKS!. Just as they claimed, my washer now smells clean and with no real effort from me. Now I just do a periodic cleaning and I will never have to worry about this again. (and bleach will harm the gaskets). I also use vinegar in the fabric softner dispenser instead... this insures my clothes are rinsed well and works to soften my laundry. Hope this helps and pass the info on..... THIS REALLY WORKS....which you cannot always say about products.

Posted on Jan 11, 2008

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What is the mater with us that we are accepting this outrageous product flaw?

Let's put the blame exactly where it belongs and keep it there until manufacturers clean up their act!

What in the world are we thinking when we allow ourselves to be forced to jump through these ridiculous hoops just do do laundry!?

I am furious and it is over something as stupid as a washing machine! A WASHING MACHINE!!!!

New government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!

I paid $1,000.000 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:

*Make sure I use high efficiency detergent THAT will fix my problem.
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
*Cleaned the water hoses; THAT will fix my problem.
*Cleaned the gasket around the door. THAT will fix my problem
*Cleaned the tub with bleach water. THAT will fix my problem.
*REMOVED the hoses and cleaned the pump. THAT will fix my problem.
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.

NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled horrific.

Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!

Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00. I have now been told that this is a problem with ALL front loading washing machines and I should do the following:

*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle takes 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes
*Next, using Bleach water, wipe down entire interior of washing machine
*Next, using clean white cloth, wipe entire interior of washing machine dry
*Next, leave door ajar to air out machine

*Finally, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!

Furthermore, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.

Are you kidding me??

Now I have a $1000.00 piece of junk that the appliance companies are pawning off on unsuspecting consumers and hiding their horrible designs by blaming the government.

So, now this is what I want!

I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying a top loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.

Now I have heard that they have a new 'product' they can sell to us to inhibit the stench of mold and mildew. This is absolutely unacceptable!

This is outrageous and we need to speak out about this and make sure our voices are heard!

Posted on Dec 12, 2007


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