The problem with the slvr is iTunes gets in the way when you connect it to your laptop or PC. You need to turn off iTunes in order to connect to the Motorola Phone tools that is installed on your system. If your Phone did not come with motophone tools then buy it at this web site or ask for it at the cell phone store you got your slvr.
http://direct.motorola.com/ens/MPT/MPT_Home.asp
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