Question about Lucent PARTNER18 Corded Phone

1 Answer

Partner 18D System - Voicemail

My voicemail use to belong to someone else, when they left the company they did not give anyone their voicemail password. Now I can't get in to the voicemail system to change the password and use the voicemail feature.


Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.

  • Expert
  • 201 Answers
Re: Partner 18D System - Voicemail

Your telephone can be used on different Avaya phone systems and you can have different voice mail systems. They all program differently.

Someone should have administrative rights to the voice mail. They can delete voice mail boxes and create new ones or maybe just change the password. If you do not have a phone system administrator, you would need to determine what voice mail system and what phone system you have. All the manuals are available at

Most likely you have a Partner ACS system but there are different versions. You could also use these phones on a Magix system and other Partner systems.

Posted on Nov 12, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

The mail inbox stays lit even though there are no messages. How do I fix this?

You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

Mar 27, 2013 | Avaya Partner 18 Eurostyle 18D telephone

1 Answer

Someone left employ and we have no idea what voice mail password was for avaya 18d phone on merlin partner 6.0

Which voicemail system do you have? You will need to have the admin reset that mailboxes password, which requires that you get into the admin part of the voicemail system.

May 07, 2010 | Avaya Corded Phone avaparp18d

1 Answer

The voicemail system on our 18D phones leaves the messages all jumbled and full of do we fix that?

Which voicemail do you have? If it is the Partner Mail VS, or the stand alone Partner Mail, then it sounds like the hard drive is going bad. I would buy a new voicemail before this one dies.

Aug 05, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Cannot change outgoing message on Lucent Partner 18D phone system

For an extension of the Main Automated Attendant greeting when callers call in.

Which voicemail do you have? You indicated the phone model, but not the voicemail model.

Jun 16, 2009 | Avaya Lucent Partner 616 Phone

1 Answer


What voicemail do you have currently?? When you dial into voicemail, what does the voicemail lady say? "Welcome to Partner......."??????? Need to know that first.

Jun 04, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Voicemail won't allow recording transfers back to receptionist!

Are the mailboxes set up?? What happens is a call goes to an extension, there is one program set to tell the system that if a call rings 4 times, go here(voicemail). Once it goes there, the voicemail system sees that there is or is not a mailbox matching that extension. If there is, the call goes to voicemail, if not, it transfers to the operator.

OR.....Does your system display the correct time? Its possible that the phone system lost its programming, and doesnt know where the voicemail is.

Both might need a professional tech on site...a bit too hard to help over a forum.

Mar 20, 2009 | Lucent PARTNER18 Corded Phone

1 Answer


Has someone changed the password by accident?

To figure this out for sure, we need to know the model of the voicemail.

When you dial into the voicemail to check messages, the recording voice comes on and says "Welcome to Partner......."

Fill in the blanks.

Sep 24, 2008 | Lucent PARTNER18 Corded Phone

1 Answer

Euro 18d

You need to figure out what voicemail you have first? When you dial into voicemail, what does it say? Welcome to Partner Mail, partner mailVS, Partner voice messaging or partner messaging.

it makes all the difference in the world.

Sep 03, 2008 | Lucent PARTNER18 Corded Phone

1 Answer

Lucent Partner 18D

Which voicemail do you have?

Partner Messaging?
Partner Voice Messaging?
Partner Mail VS?

Jun 27, 2008 | Lucent PARTNER18 Corded Phone

1 Answer

Checking voice mail from remote location

If you are using Partner voicemail, you would just press *7 when you hear the voicemail system.

If you press *7, and do not get prompted for the extension number, you dont have a Partner voicemail.

Jun 13, 2008 | Lucent PARTNER18 Corded Phone

Not finding what you are looking for?
Lucent PARTNER18 Corded Phone Logo

808 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lucent Phones Experts


Level 2 Expert

176 Answers

Cindy Wells

Level 3 Expert

4720 Answers


Level 2 Expert

34 Answers

Are you a Lucent Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides