Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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My zune wont turn on

My zune will not turn on it seems like there is a light on e.g. a back light but it wont turn on even when it is connected to the computer and my devise cannot be found. i have had it about a week i have used it before and it worked fine. but when i did plug it into my computer some instructions came on the screen of my device but didnt understand them

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  • Ricky Rae May 23, 2008

    My Zune won't turn on, it froze, so i turned it off, and now it wont turn on, my computer can't find it, and i have only had it for a month

  • Anonymous Nov 01, 2008

    my zune backlight won't turn on

  • lenette195 Nov 03, 2008

    I bought my Black Zune 30mb Nov 2007 it has worked well used it this morning, after lunch turned it on it froze so i turned it off cannot get it turned back on



  • Bre babyy Nov 28, 2008

    Mkay like it will show the charging sign but wont turn on!

    Ugh pisses me off!!

  • p98o Dec 08, 2008

    i try to turn on my zune and nothing happens and when it does work it freezes and so i turn it off and it won't turn back on how do i fix this.

  • jhonwolf83 Dec 17, 2008

    my mp3 been off for 3 months , i just bought a new charger for my mp3 and is not turning on and i plugged to the computer and still not working. is anyone that can help me please?

  • oneilac2000 Dec 31, 2008

    my zune wont do ne thing but show the zune symbol

  • Anonymous Jan 10, 2009

    WTF I loaded the zune 3.1 and now the zune took a fat dump on me. The black 80gb plastic **** box wont turn on and I got it 5 days ago. I dont know what to do. What ever you do, dont buy Microsft. It's all ****. This is my 2nd zune and my XBOX 3shity always spends more time in the mail for repairs than my house.

  • lyddle-gerl Jan 13, 2009

    Ok so my zune will not turn on. I'll hit the play button and the Zune screen will flash then it'll shut right back off. However if i plug it into my computer it works and then as soon as i unplug it it shuts off again. I've tried charging it completely and my software is up to date so.. Now what?????

  • lyddle-gerl Jan 26, 2009

    Ok so I tried everthing that was suggested.. it wont reset or anything.. now it wont even turn on when I plug it into my computer.. when plugged in The Zune will show the load up screen then shut off.. it does this repeatedly. but still nothing.. Any other suggestions?? or should I trash it and get another one?

  • Anonymous Feb 01, 2009

    It won't turn on, no matter what i do. It's plug to the comp, it still doesn't turn on.

  • Anonymous Feb 27, 2009

    Every once in a while my zune will turn on while connected to my computer but as soon as its connected for a little while or i unplug it the zune will shut off! Sometimes my zune will only turn on when its completely dead and plugged into my computer but sometimes it woon even turn on then!

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I turned on my Zune and the screen froze so I turned it off but it would not turn back on.

I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D

Posted on Nov 07, 2008

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All you have to do it press the up and back button while plugging your zune into the computer. Than unplug it and plug it in again.. Just keep plugging and unplugging it in until it works again. I had to do it 3 times before mine worked again.

Posted on Apr 10, 2009

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If your zune shuts off the second it is disconnected from a power source it could be due to a bad battery. Another possibility is the internal battery cable has become disconnected from the inside. This could happen if you dropped the zune or if you like to go jogging with it etc. I am currently in the process of fixing two 30GB zunes myself. You can order replacement batteries off of Ebay for around 8 dollars, and you can find instructions to take apart the Zune on YouTube. If you are seeing weird instructions on your screen, that means you need to install the Zune software, and perform a software update. You can manually erase your Zune 30GB if you push and hold the Back button, the Left click, and the Center (enter) button all at the same time. This will fully erase your Zune though! Good luck

Posted on Sep 27, 2010

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True,, this works really,,, press the UP and Back all together ,, press it like for 15 second now connect with laptop,,, it will show ,, batery chargin sign
 yes you will get fade up again ,, what s this new problem, try now again  keep connecting it removing it ..
but it will work ,, if you have seen the symbol of battery chargin then you re close to the final result,, just screw that zune in n out.. ha ha ha ..
special thanks to Universe 279. love ya dude.

Posted on Jan 25, 2009

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3 Other Users Have The Same Problem Comment by lenette195, posted on Nov 03, 2008I bought my Black Zune 30mb Nov 2007 it has worked well used it this morning, after lunch turned it on it froze so i turned it off cannot get it turned back on

I left my Zune connected to the PC which was powered, the following morning it started working and is still working

Posted on Nov 06, 2008

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I have the same problem. Iv'e opened it up reconnected the battery. Sometimes that works.

Posted on Mar 20, 2009

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Posted on Jul 04, 2008

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