Question about SanDisk Sansa e250 MP3 Player

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SanDisk Sansa e 250 MP3 Installation Problem

I'm running Windows XP SP2 Home Edition. My computer woon't recognize the MP3 player. Get message "Wondows can not load the installer for WPD. Contact hardware vendor.

Can you help ?

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  • 2 more comments 
  • Anonymous Nov 12, 2007

    I'm unable to drag files onto the sadisk converter

  • Anonymous Nov 14, 2007

    when i try to install my sansa player computer does not recognize it

  • julytoy Jul 28, 2008

    mp3 my computer detects it but does not open the folder to put music and earlier if he detectava music and introduced him and now emerging all folders least of the music

  • Cleam May 11, 2010

    Hi, I'm running Windows XP Home SP3 and am trying to use a Sansa MP3 1Gb player. Until today there were two problems: 1) the player software called audio does persistently not load properly, 2) as could be expected the player is not recognised by Windows and 3) by now the player which I bought on 3 Oct.08 does charge nor turn on any more (there may be a non-technical term for this condition). 4) I could also mention a shortcoming of this player is that I can't find out how to delete a recording without a computer.



    If anybody out there has any bright ideas I'd be most grateful.



    Greetings

    Cleam

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  • 8,596 Answers

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

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Posted on Jan 02, 2017

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