Question about SanDisk Sansa e250 MP3 Player

1 Answer

SanDisk Sansa e 250 MP3 Installation Problem

I'm running Windows XP SP2 Home Edition. My computer woon't recognize the MP3 player. Get message "Wondows can not load the installer for WPD. Contact hardware vendor.

Can you help ?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 8,596 Answers
Re: SanDisk Sansa e 250 MP3 Installation Problem

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

Sansa connect computer will not recognize

sent it back could not fix it with any of the suggesstions.

Oct 02, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

My computer does not recognize my Sansa Fuze.

Windows XP Professional Edition causes problems for many mp3 players - it actually reformats the player in a way that one or the other computer cannot properly use it. I would reformat your mp3 player and start over froms cratch (or avoid the problem computer).

Dec 01, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Cant get past cd installation

Grab the software from Sandisk's website and try again. If that fails, upgrade your XP to SP2 or 3.

Sep 07, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

My sansa 250 mp3 player

the only thing that you have to do is that when they send you that message don't click yes. But you also have to go to so you can download the software for your sansa. Hope this helped find the solution for your issue!!

May 11, 2008 | SanDisk Sansa m230 MP3 Player

1 Answer

Connecting my sansa to my pc

What version of software is on your computer? Sansa requires Windows XP SP2 minimum. Anything older will not work.

Apr 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 won't show up in devices!

I had the same issue. Brand new Sansa e250 player. My XP SP2 computer would not recognize it. I updated my Windows Media player to version 10. Bingo, all is working now. I previously had version 9. Good luck!

Dec 24, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Computer will not recognize sandisk express

It depends on the computer and the operating system. Older ones need help, called a "driver", that you can get from Sandisk or the 'net. What is your CPU (e.g. Pentium 4, not brand) and OS (e.g. Windows 98, Mac OS 9, etc.)?

Sep 21, 2007 | SanDisk Sansa MP3 Player

1 Answer

Bought refurb

The drivers necessary are part of Windows Media player 10, or higher. As long as you have Windows XP / SP2, or Vista and Windows Media Player, your device will work with your computer.

Sep 02, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

My computer does not detect my mp3 player sansa 4.0 gb

If you have Windows XP / SP2 and Windows Media Player 10 or higher. It should be recognized. If you have these, try changing the mode to MSC. Best of Luck.

Aug 23, 2007 | SanDisk Sansa c150 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e250 MP3 Player Logo

167 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

93738 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides