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Sounds like the heating element is fried, you will need to find a local person who understands basic electrical troubleshooting with a meter. Take the top off and have somebody meter voltage across the heating element electrodes if there is voltage ther,e but the machine is cold, your heating element positively absolutely has gone bye bye. We can repair this WWW.DOLCEVITAESPRESSO.COM
It is possible that the element burnt out, but before that happened, the thermostat should have turned it off. Remove the top screws and look for signs of damage/burning wires, if none then fill tank check all thermostats to make sure they did not trip and turn machine on.
Hi Check to see if it will heat in the steam position. If it does, then you have a bad brew thermostat, and just need to replace that. Its the one with the red dot. If not, run some water through the wand and see if it is milky? If its milky you have a blown heating element. You can also do an ohms check in the element. There should a reading between the element terminals of 12 to 16 ohms. If you have no reading, your going to have to replace the boiler.
Hi If you have an ohms meter, do a check of the element in the boiler. The reading should be between 12 and 16 ohms. If you don't have any reading, you have a bad element and need to replace the boiler.
Hi 3 things could be wrong. First is easy to check. With machine on, turn on the steam switch and after about a minut open the steam knob and push the middle switch. Check the water coming from the wand and see if its warm? If it is you need a brew thermostat. Unplug the machine. Remove the water tank. Remove the 4 screws that hold the top on and lift top off. The boiler has 2 thermostats on the top front of the boiler, and the one with the red dot is the brew thermostat and need replacing. If that didn't fix your problem there is a reset thermostat on the front face of the boiler and has black wires going to it. There is a red button in the middle of the thermostat and needs to be pushed. If that one didn't solve your problem you need a new heating element. You can do a continuity check on the terminals.
Youve probably run your boiler dry and blown your thermostat/s. You'll need to have them replaced. You may get away with only having to replace one. It will cost about $80(AUS) to have done or less if you source the parts and do it yourself (not recommended).