Question about Sony VAIO GRZ660 Notebook

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Toshiba dvd rom sd r6012 isn't reading the DVDs

I load the disc into the laptop, and it sounds like it's trying to read, but then I get an error message that reads something like windows doesn't recognize the disc. Also there is no way to open the e:drive thru windows media player, I also have Sonic Cineplayer, and it doesn't recognize the disc either, Cineplayer message reads, NO please...I do have an active decoder

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  • 4 more comments 
  • freeflyrob Nov 12, 2007

    the error from windows reads "DISK NOT FORMATTED Windows cannot read from this disk, disk might be corrupted or is using a format not compatible with windows." It doesn't matter what disc I used(DVD) store bought or not...please help..

  • freeflyrob Dec 10, 2007

    thanks tried all the recomendations, it will play cds but no DVDs...I believe it is the hardware..

  • nazura01 Apr 22, 2008

    my toshiba dvd rom cannot read burned cd but can read the original dvd only, i will get error msg "Windows cannot read from this disk. The disk might be corrupted, or it could be using a format that is not compatible wih Windows." what can i do? before this i can play any cd or dvd even not original.

  • mothana Apr 28, 2008

    the same problem

  • nike_erouman Dec 15, 2008

    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

  • Anonymous Mar 14, 2014




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Try some factory CD and DVDs and just try to get them to open in Windows (not play in a media player program). If you get errors on every disc you try, it may be your CD/DVD hardware packing in.

If it reads some CDs or DVDs and not others, particularly media discs, you may be having software driver problems, otherwise, it is likely hardware.

Try inserting the disc and spinning it up while resting the laptop on its side, or even upside down. If it reads sideways or upside down, the CD/DVD reader hardware has gone and cannot probably be prepared (this is a symptom of physical controller failure and is ot fixable by normal means).

Good luck...

Posted on Nov 16, 2007


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