I have just installed my refrigerator and whilst the water dispenser is working as water is flowing into the fridge from the mains the ice maker is not working and an error code E-9 is flashing meanin

It might be low water pressure or the water filer or the valve has gone bad is faulty for your ice maker in your fridge.It

Since this is a brand new unit, I wouldn't waste the time or money troubleshooting it yourself; contact the place you purchased it from and exchange it.

I am assuming you have a water line dedicated to the fridge for the ice maker. If the fridge has a water dispenser, make sure water is flowing from it. If no water is flowing, make sure the water line was not shut off (check the shut off valve usually where the line connects to the main water source. Also make sure that there is no electronic sensor or switch enabled that turns off the ice maker.

Just had to defrost the water tank inside the fridge for a few minutes. Using a waterproof heating pad with extension cord did the trick. Even a fridge needs a warm blanket from time to time.

It might be that you have a restriction at the water supply line serving the fridge. Check it for good flow (have bucket and towels handy!) If supply line is good, then move onto the fridge to check the water inlet valve(s). as newer models have 2 or 3 inlet valves, a main water valve for the entire unit, and possibly one each for the ice maker and water dispenser past the main inlet valve (solinoid).

You can check these by simply shutting off the main supply to the fridge from the house water line 1st, and then removing each water line from the supply side of the fridge and seeing if you have water flow from the house to the valve side. If you do, then reconnect the lines to the fridge valves and see if you can get water flowing to the other side of the solinoid/valve when you have someone try to get a glass of water from the water dispenser, etc.

It is possible that there is an obstruction in the lines, by not very likely. Normally it is a failed water valve(s) (solinoid) that causes low flow or complete loss of flow, especially if you've changed the fridge water filter or replaced it with the "cap" which eliminates filtering of the water.

It is that you'll likely have to replace at least one, maybe more, of the fridge inlet water valves. If you have the time, try to zero in on the failed one by bypassing each, one at a time, until you get water flow. That way, you'll only have to purchase just the replacement valve needed to get things working again.

hi,,
it is a thermostat problem,,because of it heating is not done properly ..u should replace or fix it,,it is not a big amount....
thank u,,,

fill the ice maker with water manually, if you have ice in the bucket you know that the ice maker is working , after check the water valve if is opening , if it is replace main board

There is a filter in the back of the fridge in the upper right hand side. If you do not change it, it will slow down the flow of the water causing it to freeze at the dispensing part in the ice maker. Look at the ice maker from the side and you can see the little plastic piece where the water comes down. Reach up and feel to see if there is ice caked inside that piece. If there is you most likely need to change the filter and defrost the freezer. If something else is the problem I can't help you there, lol... this is just from my personal experience.

If there is a reset button on your ice maker try pushing it. Many ice makers have two holes for reset. A general rule of thumb is if the ice maker fingers are stopped in a slightly vertical position then your ice maker unit is working. If the fingers are stopped anywhere else then it needs some sort of attention or replaced. Make sure there is water, or ice in the ice maker tray, if not then the problem is with water supply.

You may have a bad water valve.  The valve has 2 sections, one for the water dispenser and the other for the ice maker.  Check those connections in the back of the refrigerator.  If everything is ok, replace the water valve.