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try touching it with a pen like in strument rather than your finger it might make a better contact on the touch screen it may be your screen is on its way out you can get 2nd hand screens for these if thats the case
If you use the milk feature, please make sure that you rinse after making a milk drink or the machine will automatically request a milk cleaning cycle which is different than a rinse. For example if you make a milk drink and you skip the rinse cycle and leave the machine without rinsing for more than 20 minutes it will schedule a mandatory milk cleaning cycle.
It is okay to skip milk rinsing if you are making drink after drink as long as you rinse after the last cup.
Hope this helps you out.
Saeco's First Authorized Service Center of New York
Cerini Coffee Services www.CeriniCoffee.com
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