Question about Brother MFC-3240C All-In-One InkJet Printer

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Lines showing up on document after scanned

I have been scanning photos through the feeder and lines have been showing up after the document has been scanned. What is causing this?

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  • Joyced Nov 12, 2007

    it is not a flatbed scanner - you can only feed into it. Not sure if I have the right model #. would this have anything to do with the drum?



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Do you have lines, too when scanning a document?
In this case the scanner glas needs cleaning. Use a soft cloth and some glass cleaning solution and wipe the scanner glass. The lines should disappear.

Posted on Nov 12, 2007

  • Mix-it-up
    Mix-it-up Nov 12, 2007

    see here how to clean the glass:



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1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
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  1. Lift the document cover to expose the platen glass.

  2. Wipe the ADF scan area (C) with a clean, soft, lint-free cloth moistened with water.


  3. Then wipe with a clean, soft, dry, lint-free cloth making sure there are no residues left, especially on the platen glass.

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If there is a clear mylar sheet on the bottom of the document feeder, the whiteout may be there instead.

If there was dirt or a dark smudge on the glass (or mylar), it would show up as a black line, but whiteout is white, and shows up as a void (blank) line.

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Using your scanner program such as PaperPort, you really have to pay attention on where the document/photo is located for scanning.

1. Click on Start, Programs, Paperport
2. Right above the Word "SCAN", you will have several options on;
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If you place your document on Flatbed but your selection on your screen says "Feeder" where do you think the scanner will look for your document? The answer is --> Feeder!!!

Note #2
Make sure that you click Accept,& DONE, other wise M20i will just sit and wait for your next command.

I hope this resolves the confusion between GLASS and FEEDER scanning.

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Good luck!

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