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redbic Posted on Feb 09, 2015
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I have a canon MG2560, yellow light black ink is always on. I can't install the driver because there is no any detection whether printer or scanner, and also the port is unknown.

For awhile I had to uninstall and install the printer till the system detect the port and then the canon, but after first month I haven't had the option to detect the canon and port once again.

  • Penzance Computers
    Penzance Computers Feb 10, 2015

    It would indicate that the printer does not like the black ink. Is it a new cartridge? If it is a new cartridge please remove BOTH inks. Use a pencil eraser on the electronic chip on the black ink and install the black. If the printer accepts the black then fit the colour. If it fails to read the black ink then it is possible to bypass the ink monitor by pushing and holding the red circle with triangle inside it button. This will disable ink monitor for that cartridge. It will not warn you of low ink until you fit a new cartridge, when it will re-enable ink monitoring.

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  • Canon Master 2,003 Answers
  • Posted on Feb 09, 2015
Penzance Computers
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Uninstall all USBs.

Open device manager and remove all drivers.

Testimonial: "even I re-installed windows, but still I have same problem. Also I have checked with another computer,while still there is same problem. I think there is something wrong with the printer not with the computer."

  • Penzance Computers Feb 10, 2015

    This does sound liker the case. Can you seek a repair under warranty?

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