I do remember that the left front panel can be removed when threading errors occur but when I use the tool provided I'm afraid to apply too much pressure.
Do you have a manual?
http://www.ebay.com/sch/i.html?_from=R40&_sacat=0&_nkw=Bernina+830+manual&_sop=15
You may need some cleaning, oiling or maintenance?
Tips for cleaning and maintenance:
Oil the hook after having used the content of 3 to 4 bobbins. The machine
screen will display a reminder
Increasing noise of the motor and/or irregular
stitch formation can also be an indication that oiling is necessary
Remove any lint from the hook and the bobbin area, then remove the stitch plate
See instruction manual chapter Maintenance/Cleaning
YouTube videos:
https://www.youtube.com/watch?v=mlBNy33bd3U
https://www.youtube.com/watch?v=mV4z3EAyMz4 Bernina 830 or 880 Thread Nesting Troubleshooting
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