Hi,
If the hot and cold are fitted the wrong way round then the thermostat on the shower unit cannot operate properly!
Most thermostatic mixer showers have a 'bi-metallic' thermostat, if you supply the hot to the cold and vice versa IT WILL NOT WORK.
It is like wearing the left shoe on the right foot and the right on the left! It doesn't work.
Re-install the hot and cold to the correct supply, and this will sort it.
I hope this helps.
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