Question about Bosch 24 in. SHU43 Built-in Dishwasher

3 Answers

Bosch Dishwasher won't operate correctly!!!

I have a Bosch SHU43C02UC/22 dishwasher that's just barely over two years old. The machine quit working properly and made a noise as if it were trying to drain. Nothing else happened, even after a long period of time.
This all started in August and I have had repairmen here many, ,many times. They have replaced the pump motor and all of the computer modules on the door.
The 30th of October the repairman came and replaced the THIRD door latch and pronounced it DONE!! I was ecstatic, only to find out the dishes weren't clean after running the machine. Thinking that it was because the dishwasher had been out of operation for so long, I tried it again. Still not clean. The next morning when I tried to start the machine, it started the draining sound again and now the door latch is jammed up in the door and the machine does not stop when I open the door.
Bosch does not seem to be too concerned about my frustrations. They also cannot find a service provider that is factory trained that is willing to come to my home.
I am presently waiting for a "Field Service Representative" to contact me and tell me when he's found someone that will come.
I asked if they have a lemon law, whereby they could just replace the unit.
Any suggestions? I am just about over this whole mess!!!

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  • Anonymous Feb 13, 2008

    I have a Bosh shu3306uc/u12 . I've had 2 Bosh approved service
    people out to fix the loud noise, no water entering the dishwasher. and
    after running endlessly, the dishes are as dirty as when we put them
    in. I am now told I need a new pump. I have to wait a week to have the
    new pump put in. I'm wondering if I"m starting down an
    expensive repair road

  • Anonymous Mar 04, 2008

    At long last----my dishwasher is repaired!!! It only took 6 months!

    Here's what they told me: The water intake valve was faulty and was allowing too much water in at one time. Because of this, the excess water was spilling over into the overflow pan where the shutoff float was being activated. The dishwasher was then trying to drain the water but, because it was in the overflow pan and not the dishwasher, nothing was happening. He had to use a sump pump to remove the water. After replacing the water intake valve and draining the pan, the dishwasher once again works properly. They also replaced the door latch--for the 3rd time!! I have a new pump/motor, door latch, water intake valve, computer modules, and outside door (the white metal panel that covers the dishwasher). It really is crazy that they didn't just replace the dishwasher because they could have done that cheaper than paying for 12-14 repair visits, parts and all the frustration! I'm very happy to have my dishwasher back. In spite of what I've been through, I still think it is a fabulous dishwasher and would recommend the product to others. Good Luck with your repairs.



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  • 109 Answers

I am an appliance repairman and i see that u all have issues. sounds like the repairmen coming to your house just dont know how to repair german built machines.I would suggest calling bosch but the units are over 1 year old so as far as there will be concerned its in your hands now. in those repairmens defense it is very difficult to diagnose ur problems but u have to go step by step to figure out what is wrong ther are many possibilities.if u want to know whats wrong just ask

Posted on Dec 15, 2007


Check to sump inlet hose is not blocked up(machine out-left side panel off-hose fits between part that houses the 'red' bit with two switches on right of it, other end of hose goes inside/under machine and joins hole that is part of where the filter fits inside the dishwasher)

Posted on Mar 03, 2008


We're about to get a local news station to help us expose a similar dishwasher frustration. We've even been good friends with the owner of the appliance store where we bought our dishwasher, and he still won't replace our unit. It failed to open the soap door only a few weeks after we bought. We've had 7 different visits by repair men only to find out that they all cautioned me that NO ONE EVER replaces units, they only keep sending out repairmen and parts. We figure in the cost of parts and labor....and I tell you, they've replaced nearly every part on this dishwasher... they've spent over $2000 on a dishwasher that's only worth a few hundred. It's such an amazing story that  "someone" is spending tons of money on these repeat repair visits VS just admitting it's a lemon and just replacing it. We can 't wait 'till they hear from the local news channel consumer watchdog feature. Good luck with yours. Weve all but just given up.  

Posted on Dec 15, 2007

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