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BRENDA VIGIL Posted on Feb 03, 2015
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Help me recover my Facebook account. Got a new phone and it keeps wanting me to open another account. I just want my account that I use all the time. Please help me.

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David Payne

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  • Facebook Master 14,162 Answers
  • Posted on Feb 03, 2015
David Payne
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How do I recover my hacked Facebook account?
Facebook account hacks are unfortunately common. I'll look at the process Facebook takes you through to recovery a hacked Facebook account.
//
My Facebook account has been hacked! How do I get it back?
Unfortunately with the popularity of Facebook comes the popularity and frequency of Facebook accounts getting hacked or stolen.
I need to be clear from the start: I can't guarantee you'll get it back. Much depends on whether or not you set up recovery options before you lost it, and whether or not you kept those options up-to-date.
Let's walk through the process.

Recovery
Underneath the password field of the Facebook login is a link:
Facebook Can't Login Link
It may say "Can't log in", "Forgot your password?" or something similar. Click that.
You may then be asked to "Find Your Account":
Facebook Find Your Account
The best thing to enter here is the email address that you normally use to log in. If, for some reason, that doesn't locate your account, the hacker may have deleted the account or changed the email addresses associated with it. Try entering the phone number you previously associated with the account, or your full name as you previously entered into your Facebook profile.
Assuming you can identify your account successfully, you'll then be asked why you can't login:
Facebook Asking Why
Since we're talking about hacked accounts, select that and click on Continue.
The first option presented is simply a password reset link:
Facebook Reset Password Option
As you can see, that's the only option I have available with this account at this time. So I'll click Continue. (If you have additional email accounts associated with your Facebook account, the password reset link will be sent to all of them. If you have a mobile number associated with your account you may be given the option to use a text message instead. In both of these cases the additional account or mobile number must be set up before you need it, while you have access to your account.)
Facebook then presents this page:
Facebook Enter Code Page
and also sends a message to the listed email address:
Facebook Reset Password Code
After entering the code Facebook presents the option to select a new password:
Facebook New Password Entry Form
Enter the new password twice and click Continue.
You now have control of your account once again.
Secure
Since your account was hacked, Facebook will now take you through some extra steps to secure the account from future threats.
Facebook Secure Your Account
Do not skip this step! This will look at the common changes hackers make, help you recover, and help you prevent this from happening again.
First, Facebook will verify the email address(es) associated with your account:
Facebook Validating Email addresses
Make sure to check the email address(es) that are correct and to which you have access. Leave the others unchecked, and click Continue.
Facebook then reviews your email account password status:
Facebook Email Password
This is not your Facebook password. This message is asking if you are certain that you are the only person who knows the password to your email account. Anyone who can access your email by virtue of knowing your email account password can, in turn, access your Facebook account.
Once you are certain that your email account is secure, check the box and click Continue. If you are not certain, open another browser window and go change the password to your email account, and take whatever other steps are necessary to secure it first.
Facebook makes a couple of additional recommendations:
Facebook More Security
Login approvals use techniques such as SMS messages and automated voice to give you a confirmation code prior to letting you log in. You can bypass this on computers into which you log in frequently. A potential hacker would be unable to log in because they would not have the phone associated with your number.
A verified mobile number is a way to reset your password and recover the account should you lose access to your email account.
And finally Facebook suggests you review your recent activity to undo anything that the hacker might have done while having control of your account:
Facebook Activity Review Suggestion
Naturally I recommend you take a few minutes and do this now as well.
But what if...
The scenario above represents the best case scenario: you still have access to the email account associated with your Facebook account.
But what if you don't?
The sad truth is you may never get your Facebook account back.
If you no longer have access to the email account associated with your Facebook account
and you never set up additional email accounts associated with your Facebook account
and you never set up a mobile phone associated with your Facebook account
and you never set up Facebook's "Trusted Contacts" to help should your account be lost
AND your account is hacked or you lose your password...
THEN you cannot prove to Facebook that you have any right to access that account.
Facebook will not give it back to you, simply because they have no way to know that you're not just another hacker trying to steal the account.
As you proceed through the recovery process, make sure to read all instructions that Facebook gives you completely. On several of the items there's a "I don't have access to this any more" link that may take you to additional options that perhaps you can use. If you can't, however, you may be out of luck.

5 Related Answers

Anonymous

  • 3 Answers
  • Posted on Sep 15, 2009

SOURCE: Can't log into facebook without reactivating an old account...

That is simialr to my problem and I was told by the Geek Squad that I was hacked and need facebook to help reopen my account as it is affecting even my yahoo account

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Anonymous

  • 1 Answer
  • Posted on Jul 29, 2009

SOURCE: My email was used to confirm another account,my facebook gone now

Hi. I had a similar problem... it can be fixed! Email facebook and explain what happened. Be patient and persistent.
send email to:
[email protected]
the first email I received back from them (day after I emailed) was generic saying:
"Our records indicate that there is not a disabled account associated with the address you are writing from. If you are referring to another account that has been disabled, please contact us directly from the email address you use to log in to that account..."
Except the email I was using DID belong to my missing account. So I replied with the SAME original message. And detailed what happened to my account.
I received a SECOND response, identical to the first.
I emailed them AGAIN detailing what happened.
FINALLY (about 1 1/2 weeks later) I received this email:
"Hi Chelsey,
Your original account has been reactivated and you should be able to access it now. Sorry for the inconvenience. If you have any further questions, please visit our Help Center at the following address:
http://www.facebook.com/help.php
Thanks for contacting Facebook,
Lo
User Operations
Facebook"

IT CAN BE RESTORED!!!! :) [email protected]

Anonymous

  • 287 Answers
  • Posted on Jan 08, 2010

SOURCE: hellow guys, please help me to open facebook on my

1. Open your web browser.

2. Goto Tools >> Internet Options.

3. Delete all Cookies, Temporary Files and History.

4. Apply the settings and restart the browser.

Testimonial: "thank you mr. jack, that realy helps. i hope you could help me with other one. thanks.."

Anonymous

  • 524 Answers
  • Posted on Jul 14, 2010

SOURCE: cant open my account on facebook help plzz

hi...

from morning i think yahoo has some network problem. even plenty people's yahoo ID is not opening when they enter their email id and password. may be you can try after some time.

if my answer was usefull please vote me.

Anonymous

  • 1 Answer
  • Posted on Aug 16, 2010

SOURCE: CAnnot open my facebook account

please open my account pinkkk65 @yaoo.com

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