On a Dyson DC 28 how do I get the beater bar out to replace a belt? The beater bar does not turn.

Hi Beverly, it's Jack at Dyson.

DC28's brush bar is not designed to be removed by the user - it doesn't use a conventional disposable belt. The belt is engineered to last the lifetime of the machine in normal use, and is protected by a sensor which shuts off the brush bar if something jams it.

If the brush bar won't rotate it's very unlikely that the belt would be the cause of the issue. Instead, you should be able to reset your machine by following the steps shown in our video guide:

If you'd like further assistance after you've given this a try, please contact our experts directly so we can talk you through some additional troubleshooting checks. You can reach us by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

If a repair is needed, we should also be able to confirm if your machine is still covered under your Dyson warranty. We'll look forward to speaking with you.

Check your manual for replacing parts. It should take you through the process of lifting out the bar.