Needle in viking sewing machine won't go all the way up in the holder, why?

Hello, here is the website to download owners manual
Viking Husqvarna Sewing Machine Manuals PDF and CD

try changing the needle, make sure the needle is inserted correct into the needle holder, make sure the bobbin is inserted correctly into the bobbin holder, also could be the needle bar may need a adjustment,, when you'd have to take it to a sewing machine repair shop.

Did you change the stitch selection, or have it on a stitch that is too wide for the foot that is attached?

sometimes when you break a needle it can cause the machine to
jump time, the machine would have to be taken to a sewing machine
shop to be checked by the technican

check to make sure that the needle was put into the needle holder correctly
all the way up into the needle holder--flat side of the needle to the back side of the machine
if the machine still doesn't up the bobbin thread then
it's possible that when the needle broke that it caused the machine to go out of time which means it has to be retime at a sewing machine shop

it's possible that when the needle jammed it put the machine out of time
it needs to be checked at a sewing machine shop

Firstly check that needle has been placed into the needle holder the right way, ie flat shank to the back. If you look closely at the needle there is a cut away at the back called the "Scarf" and this must face to the back of the machine as the rotary hook swings through there and catches the thread to make each stitch.

Also, check needle is fully up into the housing.

There is some good trouble shooting tips and tricks on this website. http://www.sewusa.com/Sewing_Machine_Repair/Sewing%20Machine%20Troubleshooting.htm

So check needle is in the right way, check threading up is correct and thread is in the needle eye. If none of these resolve the issue, then it is possible you knocked the timing out when you broke the needle. Remember, never drag fabric as it is stitched, let the machine feed it, you just guide it. Dragging is a sure fire way to break a needle.

If timing is out, (you can see info on what this means on www.sewusa.com site too) then you probably need to take it for a service to address this issue.

change the needle and see if it is still hitting because once they hit the case or the feed dog they very often get bent always change needles with different fabrics and types of thread

Look at the top of the needle where it is inserted in the needle holder. There are spaces for 4 needles - A B C and D. Most likely you are using the backmost needle positions - C & D. Look on the needle holder there are little wholes which are sctually screw holes that can be loosened and tightened using a Torx 6 screw driver (available at Sears) if you no longer have the needle changer screw driver. By turning the screw, the needle is eeither tightened or loosened. Be careful that when you loosen the needle it does not fall through the machine. Put a slip of paper on the needle plate below the needle to catch the needles when they are losened. You have a great machine in the Huskylock 936 and well worth keeping it serviced by a certified Husqvarna Viking service technician. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com

Good luck.

I was able to gain entrance into the area by taking out 1 screw (star head), slightly pulling on the plastic compartment to cause a small opening. I then tilted the machine and the needle fell out. The screw is located on the rear of the sewing machine, right behind the bobbin compartment. A flat head screw is also needed to "Pry" open the plastic.