Although other handsets are working with the same line chord, this handset is not having any dial tone and not working (no sound). However, when the handset locator is pressed, the handset beeps. The charge indicator is on when the habdset is in the cradle or when the handset is put into "talk" mode.
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I assumed you are talking about your wireless phone. Are you worried about handset ringing or the incoming call ring? 1. If you want to check your handset ringing, you check it by calling from your base to your handset via INTERCOM. If it rings, then your hanset ringing is working. The trunk or the Tel Company dial tone is the one not going in to your phone. Hope this helps. Best regards.
Unplug the battery in the handset, unplug the phone line from the base and unplug the electricity from the base. Leave everything unplugged for an hour or two instead of a couple to five minutes that way you can get more of an idea of whether your phone will work. After an hour or two plug in everything. If resetting the phone doesn't work then try the next step.
Check the surge protector:
Is the phone line plugged into a surge protector? The surge protector may have stopped working or blown a surge, a sudden burst of electricity, which may have caused the dial tone in your cordless phone to go. Unplug the phone line from the surge protector then plug it back in and see if you get a dial tone. It could be that the phone line plugged into the surge was loose or not plugged in securely.
Try a different phone plug, outlet.
Check the base:
Is the base dusty and have possible dirt in the prongs where the phone sits? Lift the base and blow off dust.
Check the handset for dirt.
Rub metal connections on handset and base:
Use a pen cap or coin and rub the metal connections on the bottom of the handset. Rub the prongs, metal connections on base.
You need the specific battery pack: 5-2814 for the handset. This is a 850 mAh Nickel Metal hydride battery.
When I see a cordless phone that doesn't ring, the first thing I recommend checking is the phone jack and line itself with a second phone. I prefer to use a corded handset with a new phone cord to check for dial tone. If no dial tone at the jack, check for dial tone at the service entry box. If you have no dial tone at the service box, contact your provider. If it's only a problem at the jack, you will need to check your inside wiring.
To check the base, try a new cable (RJ-11) (double check the power as well).
To check the handset, first make sure the handset is fully charged (16 hours) and that the battery is fully installed. Does the handset beep when the Talk button is pressed? Next check that the handset ringer software is on. With the phone off (not in the talk mode), press the Mute/menu OK button. Use the Caller ID/volume (up/down) buttons to get to the Handset setup menu. Press the Mute/Menu OK button to access the menu. Use these buttons to check the Ringer Volume (should be on) and Ringer Tone. Press Mute/Menu OK to save the settings at each sub-menu. Check that the Do Not Disturb function is not on - this toggles with the Do Not Disturb button and should be noted on the handset screen when on.
If you have multiple extensions on the phone line, try unplugging some of them.
These phones are digital proprietary telephones which means that they only work on panasonic telephone systems and not on normal analog lines. If you have a panasonic system the correct way is to plug the line into the " To Main Unit ", the handset into " Handset/Headset" and a normal analog phone into " To Tel ". If the wiring on the line jack was not done digitally the phone will also not work