I have tried formating it but it wont just get through. always telling me that windows was unable to finish format
Have you anything on the disk ? i assume not because you have tried formatting it, but if you have create a back up.
go to your dos command window and run chkdsk on the external disk. this may tell you something. run a disk check program on it, eg seatools, hdtune. hdsentinel. i suspect that the hard disk is critically damaged (but maybe not). this might tell you if and which sectors are damaged.
if the disk is within warranty you should contact hitachi and try to get a replacement as soon as possible. (assuming it is a hitachi/hgst [wd] product)
21.january.2015
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