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you may want to try a different paper profile - when loading the roll choose a different paper type alternatively you may need to calibrate the paper advance ( use service manual to complete this step)
Check the display carefully, is it waiting for a different size to be supplied, or is it waiting for apaper to be loaded into the bypass tray
If you attempt to print/copy to a size not loaded into the machine, they will wait for the requested size. (depending on your optional menu settings) This is especially a problem if you eg. try to print A4 size, and only have US legal or US letter loaded into the machine, and visa-versa.
what i might do is to remove that application using control panel, add and remove software. uninstall the printer software disconnect printer from pc, reboot/restart, go to printers in control panel remove all printers listed, then make sure you have right software for your printer. shut down this time.reconnect printer cable and boot back up. reinstall the soft ware with printer on.