Sometimes the steamwand on our Francis!Francis! X3 just stops working. The water is definitely hot enough and there is steam going through the machine, but it does not come out of the wand. Help please!
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Sounds like the steam wand is getting blocked some where either at the metal end or in the parnello wand if you machine has one at the end of the steam wand, if both of those are clean then try this push in on the steam knob if that works then tap rod assemble or steam valve needs to be replaced, make sure to ask about the stainless steel valve instead of the plastic one.
Check the end/nozzle of the steam wand, if you open the wand and while getting nothing it is hot, then the nozzle is blocked use a paperclip to clear the hole at the end of tip. If you have done this already and still no steam then it is clogged where the steam valve connects to the boiler.
For the grouphead check the basket there might be a slight bump around the edge that is preventing it from making a good seal when it contacts the gasket in the head. If the Double works fine then the gasket is not the problem. For the steam wand try flushing wand for 3 seconds just before steaming, if that does not help with the watery milk, then the boiler is not getting hot enough to produce steam.
Your thermostat has failed. The middle button is the pump. The bottom button is for the steam mode. If you are getting steam instead of hot water when using the pump, then the boiler is way too hot. Either adjust the thermostat or try descaling the boiler.
You're supposed to wait for the blinking light to go solid before attempting to steam your milk!
Until then, the water isn't hot enough (it's at coffee-brewing temp, not steaming temp) to produce steam.
Further, after steaming, the water is too hot for coffee's correct brewing temp, and the light again blinks until it has cooled down enough, if you care.
The steam wand has to be removed to be cleaned properly. Unfortunately, this procedure is not outlined in the manual. Just cleaning the wand on the outside or using a clip to clean the tip is not enough.
The other end of steam wand where it connects to the pressuring cabin actually swivels around a fitting. It is this fitting that you need to thoroughly clean. Years of using the machine can cause calcification around this fitting.
If you look under this end of hte steam wand, you should see a philllip-headed screw. Before you loosen this screw, you have to remove the grey trim so that the entire wand can be remove.
Once the entire wand is removed, what I just described will be much clearer.