How do I make sure the credit card info is up to date on my account?
Contacting the seller to see if he has been paid or not. Also tried to log in and fix at the e-mail site provided but couldn't get it to work.How do I make sure my credit card info is up todate.
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You need to contact the platform (ebay, amazon, ect) that you bought the item on to get the contact info for your seller. You can also contact the payment service you used (PayPal, credit card issuer, etc). If the seller cannot provide proof of shipment, I'd consider cancelling the order.
If you can't contact the seller then about the only thing you can do is to stop payment, assuming you paid with a credit card. If you can contact the seller then please do so.
To request a refund, send the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 60 days after you pay for your item.
Here's how to find the seller's contact information:
Log in to your PayPal account.
Click History.
Click Details next to the transaction you want a refund for.
Use the contact information to send the seller an email.
If your seller doesn't agree to refund your money, you may be able to open a dispute in the Resolution Center. You can open a dispute if you didn't receive your item or you received something that doesn't match the seller's description. (You must open your dispute within 45 days of paying for your item.)
In the Resolution Center, you can communicate directly with the seller and try to resolve the problem. If you aren't able to work it out, we may be able to help you get a refund.
Note:
If you paid with your debit card or credit card, your payment is refunded to your debit card or credit card. It may take up to 30 days for the refund to appear on your card statement.
If you paid with your bank account or PayPal balance, your payment is refunded to your PayPal account.
first how did you pay by bank account ,paypal,credit card if by bank or credit card account you will need to open a disputed bank transaction if you paid using paypal
log onto your payal account open up a dispute in resolution tab you will have to find this tranzaction and copy the details down (date/item no/etc...(write them down) make a list of problems you have with the seller to make a claim hope this helps
how did you pay.
you can contact ebay on the hompage on the left hand side you will see a contact us tab click that another page will open with answer centre also eBay explained and security centre click on security tab another page will open on the left hand side you will see live help click that you might have to wait for someone to become available or you can talk to an automated voice explain in detail your problem with the live help you should get the appropriate help
if you paid using paypal log onto your payal account open up a dispute in resolution tab you will have to find this tranzaction and copy the details down (date/item no/etc...(write them down) make a list of problems you have with the seller to make a claim
hope this helps
dont forget to vote
If you paid for your auction using paypal, then you can track the item in that account. Log into paypal, select recent transactions, find the phone and you can check the order on it. You can see when it ws paid for, when the seller said that they shipped the item, a tracking number for the delivery information and the method that it was sent. If it has been a long time since you paid for it and you still have not received it, then click on "open dispute" and report the seller to paypal. When you open a dispute, paypal contacts the seller and they either provide proof of delivery or they refund the money.
If you used a credit card to pay for the phone through the pay my auctions method on Ebay you will need to find the auction that you won in order to check delivery on it. The item should be in your closed, or completed items in my Ebay.
If you paid for the item on a credit card and you didnt go through paypal, and you cannot find the auction that you won in my ebay, then either wait until you get your credit card statement and turn it over on the back to fill out the dispute an item instructions. ALWAYS put disputes in writing when dealing with a credit card company or bank. If you dont want to wait to receive your statement to dispute the charge then call your credit card company and tell them that you want to dispute an item and have them take a claim for you. Tell them the reason is non receipt.
Okay, with regard to your concern, looks like you paid for the item and select to pay using Credit Card, but since the seller's Merchant credit card account is not integrated with eBay, you wasn't able to enter your credit card details and the card wasn't charged. In this case, you'll need to contact the seller first. You can actually request for their phone number so you can get an immediate response. You can ask the seller to process the credit card payment. You'll give yoour card details over the phone, make sure that the seller is a trusted eBayer, you can tell that by looking and reviewing his Feedback profile. Hope this helps!
Here are the steps on how to request for the seller's phone number:
1. Please click on the Advanced Search link on the top right hand side of the page.
2. Then on the left hand side of this page, under members, please click on 'Find Contact Information'.
3. In the Contact Info section on that page, type in your trading partners User ID and the item number.
I'm not sure if you're posting this question in the right place but here are my suggestions based on the info you are providing in your question:
1. find out with your financial institution if they will be providing a replacement card, most financial institutions should do this automatically and advise of your creditors that a replacement card is being issued. you may need to contact them directly and let them know of any changes prior the expiration date but get the new card before.
2. if it's a matter of paying one invoice there are always alternative solutions that should work, a debit-credit card from your bank, a wire transfer from your bank account, a money order are widely accepted solutions.
3. get the payee to change the credit card for another credit card you may own or someone else's credit card that may allow you to use it temporary, you can always pay that person in cash for a couple of months until your get your credit card issue or paypal issue resolved.
4. have you tried to load your paypal account from your bank account, simply go to www.paypal.com, log in and under the load section you should be provided with links to load your paypal account from a bank account, have your bank account info ready.
In order for you to check if the $2.25 seller fees that you have in eBay is paid, please follow these steps:
1. Sign in to your eBay account.
2. Go to your My eBay page.
3. Hover your mouse over the Account tab and select Seller Account.
4. Click the "Payments" link under the Current balance part.
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