Question about Nostalgia Electrics KPM-508 Popcorn Maker

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Not heating i have had one of these popcorn poppers since may 2007. it has worked GREAT until just a few days ago. it seems there is no heat in the kettle.what do i need to do to fix this problem? where do you need to go to get parts if needed?thank you clifford poplin

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Re: not heating

I actually just had a pleasant experience contacting Hellman Group, (The manufacturer of Nostalgia Electric popcorn machines). I called the main number, pressed 1 for customer support, and after 3 tries (got an answering machine the first couple of times), I got someone in customer service who was able to help me get the part I wanted.
The Helman Group, Ltd.
1621 Beacon Place
Oxnard, CA 93033

Posted on Feb 04, 2008

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Popcorn popper isn't popping popcorn

If it heats up, your popcorn may be old and dried out. If it doesn't heat up and the stirring rod does not turn, check your power cord for defects. Procedure: plug in the popper (check both ends of the cord!), turn it on, and gently wiggle the cord right at the plug or where it goes into the popper, and watch the stirring rod to see if it moves. If it starts and stops as you wiggle the cord, you've found the break in the cord. Repair it or replace it (West Bend lists it online for $5) and be more careful with the cord in the future (never unplug by yanking on the wire, always pull on the plug itself).

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1 Answer

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The thermostat built into the kettle stops the kettle from heating at a prescribed temperature. usually around 425 F. This is hot enough to smoke and cause instant burns, but is the required temp for popping popcorn.

I do not know of a "thermal fuse" built into popcorn machines. Mechanical thermo stats are not flawless. they can and do malfunction, either too cold or too hot. the model popper you have is not adjustable, or repairable.

If you are tripping a electrical circuit breaker that is a different problem not related to kettle heat. It is a symptom of an overloading problem of your outlet, or a ground fault in the popcorn popper.

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Popcorn needs 400F to pop, if you machine is not hot enough it will not pop popcorn.
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A true commercial popper you can replace thermostats, and fix the problem.

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West Bend took over this company and no longer provides plastic window replacements. I fixed mine by super gluing the window and attaching a small strip of wood on top of the 2 plastic window pieces with small bolts (super glue pieces so wood can be properly attached because glue alone will not hold up to the heat). Not attractive but it works. (West Bend rep told me windows break because of high heat, but I only used mine over medium heat; I think they break at the spot where the raised lid hits the gear mechanism holder.)

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Remember the strirring rod connects to the motor, but the heating element connects via the two prongs in the rear, so the motor can run without the heating element turned on (turn on the base without the plate on...the motor runs fine). Try reattaching the needs a good connection to the connectors in the back. It should heat up pretty quickly. Also, if you put the heating pad in the dishwasher, make sure it is dry and that the contacts aren't tarnished.

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