Hi Jane, I'm Peter. I have had the same problem and discovered that on certain phones the port where you plug the charger cord into may have a little finger of metal that has been bent down some so it can't connect the charger connector . On mine I had to remove the back of my phone to get a little better view then got a toothpick ( don't use any metal ) and gently pried the metal finger back straight so it could slide properly into position to charge. I hope this helps .
Testimonial: "thanks I will try this"
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