Question about iRiver H10 MP3 Player

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Iriver H10 20GB

Tried to install some music and screen has locked up and has USB Connected on it. Now I can not turn it off or do anything with it and my computer will not read it now as well. All the help I can get will be great as its for daughter to take away with her. Many thanks

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  • juh10 Nov 13, 2007

    When I try to sync song to my H10 it comes up with; windows media player encountered an unknown error. this can occur when another programme or operating system encounters a problem. It will not sync the songs. it then says USB connected and freezes.

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Simple reset should do the trick - remove and reinsert the battery.
If the problem persists, check the iRiver website for a firmware upgrade - their site is not the most user-friendly but it is CHOCK FULL of information.

Here's the link to the manual:
http://www.iriver.com/support/down_view.asp?searchProductIdx=61&searchCategoryIdx=2&searchString=&page=1&idx=710&tmpSearchProductIdx=&tmpSearchCategoryIdx=&tmpSearchString=

Posted on Jun 13, 2008

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How to fix iriver E10 it says on the screen is emergency usb


  1. If your PC does recognize the iRiver as a USB device/drive, there is an issue with the Hard Drive.
  2. If your computer doesn't recognize the iRiver as a USB device/drive and can read the files, there is an issue with the Circuitry in your e10.
  3. Turn the lock off and connect it to the usb port and press the reset button (small hole in lower left of unit, use a small object like a paperclip. The screen should change eventually to the "USB connected" screen. Disconnect the USB at the PC to get the "Ok to disconnect" message. Pull out the usb cable and hold down the "off" button. Eventually the unit will turn off. Turn it on and then off to verify it is working.
If nothing works, your iRiver needs to be returned to the manufacturer.

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  2. If your computer doesn't recognize the iRiver as a USB device/drive and can read the files, there is an issue with the Circuitry in your e10.
  3. Turn the lock off and connect it to the usb port and press the reset button (small hole in lower left of unit, use a small object like a paperclip. The screen should change eventually to the "USB connected" screen. Disconnect the USB at the PC to get the "Ok to disconnect" message. Pull out the usb cable and hold down the "off" button. Eventually the unit will turn off. Turn it on and then off to verify it is working.
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The iRiver E100 uses iRiver Plus 3 to manage music, pictures, and more. iRiver Plus 3 can be downloaded for free here:

http://local.iriver.com/mas/download/downloadView.asp?selectPart=cateCode&findWord=01&sno=852&page=1&cateCode=01

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If you would like, there is a manual available here:
http://211.39.137.201//download.asp?filename=2008111114270150302.zip&filepath=/file/Down/

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I have had the same problem many times and would like to see an update tothe firmware to fix it. Here is what I did. Rurn the lock off and connect it to the usb port and press the reset button (small hole in lower left of unit, use a small object like a staple. The screen should change eventually to the "USB connected" screen. Disconnect the USB at the PC to get the "Ok to disconnect" message. Pull out the usb cable and hold down the "off" button. Eventually the unit turned off.

Turn it on and then off to verify it is working.

I hope this helps.

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