Rand Mcnally TND 500 Car GPS Receiver Logo
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Brian Thomas Posted on Dec 23, 2014

How do i fix a rand McNally tdk 500 gps that won't turn on

The model number is intelliroute tnd 710.. Plugging it in...and resetting it

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Don Toker

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  • Posted on Sep 14, 2018
Don Toker
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''The questions you are asking are TRUELY INSULTING. Quit speaking to us like idiots.

  • Official Brand Answer 29 Answers
  • Posted on Dec 24, 2014
Rand Mcnally
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Hello,

Have you plugged the device in using the wall and\or vehicle charger? When plugged in does the charge indicator light come on? If the charge light does not come on the then device is not getting power. The USB port could have malfunctioned but it can be repaired.

If the charge light is coming on then the device should power on using the power button or by resetting it using the reset button on the back of the device.

My suggestion is to call Rand McNally technical support. An engineer can perform a more in depth diagnostics and provide a solution.

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The answer to this question and many others can be found in the FAQ section on our support page at www.randmcnally.com/support. Additionally, for instructional videos on many of the TND & RVND features please visit the Rand McNally You Tube page at www.youtube.com/randmcnallyonline.
To correct the issue please perform a Diagnostics & Repair using the Rand McNally Dock. Step by step instructions can be found at - http://www.randmcnally.com/support/s/diagnose-and-repair
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[email protected]
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try to reset the device using a paper clip to press the reset button located on the side of the device case.
here is a link for the user manual http://d1h33o57i1sehj.cloudfront.net/TNDRestWebService/Manuals/IntelliRoute%20TND%20710%20User%20Guide%20Version%202_0_1.pdf
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Try pressing the reset button on the back or the side of the TND. If it still will not power on contact Rand McNally support. Be sure to have your serial number handy, (back of TND, bottom right)

Thanks,
Mark
Rand Lead Beta Tester
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