ZEN M wont connect to computer

the problem is that the connection in the bottom of the zen has shorted out maybe it was pluged into a i pod docking station or some force was used to connect it as thats what i done and it stopped working after that. i had the same problem where their was no connection between computer and my zen i contacted the customer support via e mail they sent me a troubleshoot guide so without going thru the guide i just kept on telling them that it didn't work so in the end they just asked for me to send it back to them,so i did and got the same one back with a new connector on it i know it is all they done because now its a little loose i live in Ireland and bought it in USA and there was no problems sending it to zen europe.the problem ends with the connector not with your computer as i done everything you had done to your computer thinking that was the problem i hope this helps.