Question about Creative Labs ZEN Vision:M Digital Media Player
I have a Zen Vision M and I am having some problems with it.For some reason when I connect to my computer it does not want to connect. The USB cable is good because as soon as I plug it in it starts charging. I tried going through the device manager to connect it but it is not even displayed there. So I updated my usb drivers and still no luck. I took the Zen into recovery mode and did a clean up and tried reloading the firmware but can't because it wont connect to the computer. Now every time I turn on the player it states it has a firmware problem. Then I thought it was my computer and connected to my desktop and still no luck. Installed creative software multiple times still no luck. I NEED HELP!!!!
The problem is that the connection in the bottom of the zen has shorted out maybe it was pluged into a i pod docking station or some force was used to connect it as thats what i done and it stopped working after that. i had the same problem where their was no connection between computer and my zen i contacted the customer support via e mail they sent me a troubleshoot guide so without going thru the guide i just kept on telling them that it didn't work so in the end they just asked for me to send it back to them,so i did and got the same one back with a new connector on it i know it is all they done because now its a little loose i live in Ireland and bought it in USA and there was no problems sending it to zen europe.the problem ends with the connector not with your computer as i done everything you had done to your computer thinking that was the problem i hope this helps.
Posted on Dec 09, 2007
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