Cannot remove pump cap. Cannot get purchase on it to pull it as anykind of wrech/pliers slips off & the plastic is too brittle toforce it without breaking it. Poordesign!!!!!! All the instructions say is to "carefully remove pumpcap". what a croc. So alternative is to buy a new machine & throwthe whole thing out cuz the frustration here is enough to make me wishI'd never bought this stupid washer in the first place! Will buy adifferent brand next time! I have the Maxx WFL 2260. Please email me a better solution.
Best done on a warm machine but it was freezing cold when I eventually succeeded as follows:
Similar to above, spray threads with lots of WD40 /liquid wrench type spray -- although its impact will likely be negligible, it reduces the risk of snapping the cap somewhat.
Then use a good quality pair of long handled, adjustable "Water pump pliers" (like this: http://images.google.co.uk/images?um=1&hl=en&q=Water+pump++pliers&btnG=Search+Images ). Get pair that provide several grooves that allow you to set the narrowest gap allowed. You'll need to set it a little wider than the "spine"/handle on the cap. I bought a quality pair 25 years ago, they have undone numerous things (cars, plumbing, household) where nothing else came close. This is the best tool in the world - period. So don't skimp, get a good pair (not those floppy loose screw types), with flat parallel jaws (a notch for nuts in both jaws is fine).
Set the minimum gap of the tool about the same size as the width of handle on the cap. Carefully place the jaws along the plastic "handle"/spine of the cap and slowly turn, be careful to maintain a firm but not excessive grip -- use the leverage of the long handles if you are not terribly strong. Magnifico! (Found: a plastic clothes label tag & much blue powder/limescale around it).
After cleaning, lightly lube the threads with WD40 type spray and reassemble, not too tight - use hand tightness only if you can. Then follow the machine instructions (1 litre of water in chamber II & run the "Drain"-cycle) to flush the pump. Done!
I had the same problem. The threaded plasting cover at the bottom right on the front of the machine would not turn. And with much cursing and effort it moved maybe 1/8 of a trun.
I realised it was being wedged by something in the pump. I tilted the maching back slightly, wiggled the pump and the cover came off easily revealng the usual array of shiny copper coins and some unmentionables.
Water splashing between top cover and drum during wash cycle. Air gap between the drum and lid/deck...
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Water splashing between top cover and drum during wash cycle. Air gap between the drum and lid/deck seems excessive. Lots of water running down the inside sides of the washer and thus the floor. I plan to test with a light load to check water level sensor and re-verify no pump, hose, and case leaks. Can't find water level sensor test with the diagnostic code system. New pump,diverter valve, power supply and agitator. Hate to pitch. Wife really likes this unit. Thanks for any help in this watery matter.