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We use an old Lucent 18d phone. How do I change direct extension menu options?

I somehow managed to change one of the settings on our phone recording. Originally, when a person called in, they could choose an extension and were transferred to that person's voicemail. Now, when they choose a particular extension, instead of getting that person's voicemail, the phone puts the caller back to the #10 voicemail. This all occurred when I was trying to record a second message on our phone system, wherein a caller could choose "for our hours choose 2" kind of thing. Now there is a very old message that says it is selector code 2 announcement 1.

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  • Paul C. May 02, 2017

    It sounds like the voicemail selector codes were changed. What is selector code 1 currently set up as?

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 537 Answers

SOURCE: Changing MAIN voicemail announcement

I am not a phone installer and we have another vendors' phone system here at our work.

It can be *extremely* difficult setting up these phone systems, even with a manual.

Here is one such link that might help:

http://www.alphatelecom.ca/meridian_norstar_manuals.htm

Here is another forum that has lots of friendly folks that might be able to help

http://www.sundance-communications.com/forum/ultimatebb.php?/ubb/forum/f/8.html

You will get an answer much sooner on there than here probably.

Mike

Posted on Nov 09, 2007

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  • 1 Answer

SOURCE: Merging 2 siemens gigaset 4215 systems (one base with 2 phones + 2 phones)

If you're trying to get 5 handsets to work with one base, it won't work. The 4215 can only handle 4 handsets, the base handset plus 3.

When I had to replace the base of my 4 handset system, the base handset still worked. Therefore I had an extra handset which couldn't be used. So I decided to buy another base. Now I have 6 handsets which can be grouped 4,2 or 3,3.

Posted on Aug 27, 2008

SOURCE: Voicemail won't allow recording transfers back to receptionist!

Are the mailboxes set up?? What happens is a call goes to an extension, there is one program set to tell the system that if a call rings 4 times, go here(voicemail). Once it goes there, the voicemail system sees that there is or is not a mailbox matching that extension. If there is, the call goes to voicemail, if not, it transfers to the operator.

OR.....Does your system display the correct time? Its possible that the phone system lost its programming, and doesnt know where the voicemail is.

Both might need a professional tech on site...a bit too hard to help over a forum.

Posted on Mar 20, 2009

ynotphone
  • 192 Answers

SOURCE: Directory Access Changes

Changing CCR tree...

Ok, for the first part:

Changing the Greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 for 3 digit extensions -or- 120000 for 2 digit extensions

(these are the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.


Ok, second part:
To change the locations of where Press 1 goes do that same steps as above, but Path 1 is for number 1...
Path 2 is for the number 2... so on and so forth.

Posted on Apr 27, 2009

tanika-15
  • 1 Answer

SOURCE: NEC Phone System - Setting Up Operator's Voicemail

i need u to help me set up the vmail on my phone

Posted on Jul 29, 2009

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1 Answer

How do I change the time on my Lucent Partner 18d


Partner ACS, any release
Changing the time on a Partner system must be done from extension # 10 or 11. 1. At station(Ext.10 or 11) press feature, 0, 0
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4. Enter the correct time in 24 hr. format, for example:
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Lost my owners manual


Press "feature" 0 0 next press the left intercom button 2 times then press #103 (do this from extension 10 or 11)

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Hope this helps.

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