Question about Brother MFC Office Equipment & Supplies

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My brother printer/scanner is not scanning properly. It's scanning "grainy" for a lack of words, for both through the document feeder and the glass. But it is printing just fine. Please help ! I've tr

I've tried to clean it with glass cleaner already and it hasn't changed anything

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I am having the same problem (I think). When I scan documents from my Brother MFC-9840cdw, whether using Brother's control center or Adobe Acrobat, the document have grainy magenta across the document. And you can only see that it has done this when you print the document. And this problem occurs from the scanning step and not the printing step, as I have printed the scans at other printers with the same grainy result. The other strange element is that the scanned document looks fine/clean when viewed on-screen.

Posted on Jan 27, 2015

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How are the copies?

Posted on Dec 20, 2014

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1 Answer

There is a vertical black line appearing when I scan or copy


To the left of the A4 scanner glass, there is a narrow glass strip. This is when the top document feeder scans from. Check for any contamination (even a small speck) on this glass at about the position of the vertical line.

Mar 29, 2015 | Brother MFC-9440CN Multifunction Printer

1 Answer

I get a black line when scanning, ( not when printing)how do i fix it


This is commonly caused by a mark on the scanner plate. If you place your document to scan on the scanner plate (Lift the lid and place it on the glass plate) and scan or copy the document does it come out clean? If you feed the document through the Auto Document Feeder doe the line appear?

If when place on the plate it is clean but fed through the ADF there is a line, then when you lift the lid on the scanner you will see a narrow glass plate at the end (Normally the left end) of the scanner plate. Give this glass a clean and your mark will go away.

If the scan or copy is lined when using the Flatbed scanner and the ADF then the problem will be in the scanner lamp which will be probably uneconomical to fix.

Oct 09, 2014 | Brother MFC 6490CW InkJet Printer

1 Answer

How do I scane on my mx310


You will need to plug the printer andcomputer together with a USB cable in order to use the printer's scanningcapabilities. The scanning unit on theMX310 features an automatic document feeder on top of the printer, which willscan multiple pages itself. You can also choose to load documents on thescanning glass, which is covered by the scanner's lid. This is how to do it. 1. Turn on the printer by pressingthe "Power" button until it illuminates and turn on the attachedcomputer. Wait for the printer to finish its initialization process beforecontinuing. 2. Place the document face up inthe automatic document feeder if the document's papers are uniform in andfit in the feed tray. Adjust the paper-width guide to the of thedocument's papers. 3. Place the first page of thedocument face down on the scanning glass after you have lifted the scanningunit's cover, if you choose to not use the automatic document feeder. Close thecover again slowly so the document does not shift on the glass. 4. Press the "Scan"button on the printer's control panel, then press either "Black" or"Color," depending on the type of scan you would like to perform. 5. Retrieve the scanned documentfrom the automatic document feeder's output tray once the scan job is over.Otherwise, click on the "Yes" button on the computer's screen,indicating you would like to scan another page. 6. Lift the scanning unit's cover,remove the document from the scanning glass and place the next page of thedocument face down on the glass. Close the scanner's cover and click on the"OK" button on the screen to scan the next page. Repeat this processuntil all of the document's pages have been scanned.

Jan 13, 2011 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Verticle lines appear on document when scanning through document feeder. No verticle lines on document when it is scanned face down on the glass. How do I clean the document feeder?


There is a thin strip of glass next to the main platen glass, where documents fed through the feeder are scanned. You most likely have Wite-Out or some sort of debris stuck to the glass. You can probably wipe this residue off, but if you need to clean that strip of glass, use alcohol and a lint-free rag.

Oct 07, 2010 | Brother MFC-7420 Laser Printer

2 Answers

Black lines down on printed page


This is caused by dirt/debrise on the ADF (automatic document feeder) scanner glass. You need to open up the feeder where your originals are fed in and look for a strip of glass that runs from front to back. It is about an inch or so wide. You need to clean this glass to get rid of the lines. Some models have this glass just to the left of the large main glass, but in your case I beleive it is in the feeder itself.
Good Luck.

Apr 23, 2010 | Brother MFC-7820N Printer

2 Answers

Brother MFC-7820N Printer--vertical lines


You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.

Feb 25, 2010 | Brother MFC-7820N Printer

1 Answer

Bad Scan Quality Using Brother MFC-7820N Document Feeder


Look to the left side of the flatbed glass for a thin strip of glass by itself. When you scan from the glass, the document stays put and the sensor moves across the document. When you scan from the feeder, the sensor stays in that glass strip and the document moves across the sensor. See what I mean? I would check the small feeder glass for dirt or scratches from staples or other flotsam. Also not a bad idea to blow out the feeder path with some compressed air to ensure the documents is handled smoothly. Hope this helps!

Sep 18, 2009 | Brother MFC-7820N Laser Printer

1 Answer

Will not scan from glass but feeder will?


Using your scanner program such as PaperPort, you really have to pay attention on where the document/photo is located for scanning.


Steps
1. Click on Start, Programs, Paperport
2. Right above the Word "SCAN", you will have several options on;
a. Document or Photo
b. Flatbed or Feeder
3. Once step 2b has been selected, the M20i will scan your document per your instructions.

Note:#1
If you place your document on Flatbed but your selection on your screen says "Feeder" where do you think the scanner will look for your document? The answer is --> Feeder!!!

Note #2
Make sure that you click Accept,& DONE, other wise M20i will just sit and wait for your next command.

I hope this resolves the confusion between GLASS and FEEDER scanning.

Jun 29, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Brother MFC 8440 Scanner has a line


Whoaaaaaaaaaaa!!!!!!!!!!!!!!!!!!!!!!!!!! No need to da all that. Lift up the Doc feeder and look at the SMALL strip of glass, you will see a dot or something on it, clean w/alcohol. Voila taken care of. the dot ( pen mark, white out, etc...) makes a line because the document is Moving and that dot now looks like a line to the copier. :)

Sep 26, 2008 | Office Equipment & Supplies

1 Answer

Lines showing up on document after scanned


Do you have lines, too when scanning a document?
In this case the scanner glas needs cleaning. Use a soft cloth and some glass cleaning solution and wipe the scanner glass. The lines should disappear.

Nov 12, 2007 | Brother MFC-3240C All-In-One InkJet...

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