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I did a recovery on a Surface tablet and used My Book as the disk. When I plugged my My Book into the computer the only folders displayed are the recovery ones from the tablet. Are the files that were on the MyBook before that still on there and how do I get to them if they are? The entire drives capacity is not recognized in windows it is only showing a small portion of the drive.

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  • Expert
  • 92 Answers

Are they marked as hidden by your system? Did you maybe deleted them when you reset it?

Posted on Dec 23, 2014

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6 Suggested Answers

6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

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SOURCE: My Book Essential does not show on My Computer - Can't access files.

Had the same problem with my wd book weeks days after the warranty went out. still no solution

Posted on Aug 14, 2008

  • 1 Answer

SOURCE: My Book files and folders disappeared

For me, the problem has now been resolved. What I was really worried about was the 18 Gb of data that I thought I had lost. I was however able to find the containing folder by going into the "Tools" menu in the Explorer window. After selecting "Folder Options" I chose the "View" tab and marked "Show hidden files and folders" and unmarked "Hide protected operating system files (recommended)". Nothing happened at first but when I came back to my drive later I found a hidden folder with all the data I lost that had some funny extension to it. Can't remember what it was but someone I spoke to thought it could be the result of an incomplete file transfer being interrupted. So it seems my problem wasn't more severe than this. However, everytime I try to use Safely Remove Hardware to disconnect my WD 500Gb it says I can't and that I should try later. So there's my new problem: how to disconnect the drive without interrupting a (non-visible) data transfer...

Posted on Dec 19, 2008

zzptichka
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SOURCE: My external hard drive is unreadable

Does you drive make any sounds like these? If yes you have a mechanical problem and you should get a specialist to work on it. If not - try to remove the drive from USB casing and connect it directly to your PC or put into another USB enclosure. This should help if the problem is with the enclosure itself and not with the drive. 

Posted on Dec 30, 2008

  • 1 Answer

SOURCE: can't access files on external hard drive

Hi All had the same prob with my external drive and used a program called Easy recovery professional it worked for me .hope this works

Posted on Jan 04, 2009

  • 1 Answer

SOURCE: Unable to access external WD 500 Gb drive: "You need to format the disk"

I have battled this for a few days. Your mentioning USB leads me to a possible solution.

I had a 500GB drive and put it in the USB enclosure and could only see 128GB one time, 138GB another. I found that external drive enclosures have their own IDE controller chips with older ones limiting the size of the drive they are able to "see".

The best test is to internally mount the drive (perverts will read this differently than intended and risk injury due to shock!) to make sure it can be seen. If so then the next best step is to spring for a new drive enclosure, one that supports the higher capacity drive. It worked for me! My old external enclosure's IDE controller could not handle the higher capacity drive and the new one was perfectly happy with it. Good luck! - Andy C

Posted on Apr 09, 2009

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I am trying to fix a friend's digital2 tablet the s/n is m961gpl1312 and every time it starts up it goes to the Android recovery page and I've tried to factory reset it and then restart it but it still...


you probably will need to update the firmware

D2_961 Firmware Update Instruction:
1. Download the D2_Firmware in the link below
2. Use an archiving software (Winzip, WinRar, 7 zip etc.) to extract the Firmware Update package and export it to your computer's local disk (ex. C:\)
3. Open up the zip file and there will be 3 folders as shown in image
d2firmwareunzip.png
4. Open "Pad Product Tool 1.05_02" folder and click on "setup.exe" to install update tool.3-284x233.png4-284x233.png5-284x177.png
Click "Next" all the way until the program starts installing. Click "Close" when the software has done installing.
5. Open up "Pad Product Tool"6-284x177.png
6. Click the 7.png icon and choose the firmware file "jellybean_atm7029_m2909_131216.fw" from the "FW_m2909_961_1115_1216" folder.
padproducttool.png
7. When the firmware file loads, it will show up on the PAD Product tool.
8. Now, click and hold down the "Volume - "key on the tablet.
9. While holding down "Volume - " key, connect the tablet to a PC using the USB cable.
10. Still holding down "Volume - "key, use a paper clip (or a small pin) and press the "Reset" button on the back of the tablet ONCE (and let go)
11. The 9.png icon will turn into 10.png . Click it to start the firmware update.
12. After the update is complete, remove the USB cable first, then turn on the tablet.11.png
13. The initial start up time may take up to 50+ seconds.
14. After initial start up, tablet will require a reset. Please press and hold the reset button for 10-15 seconds to reset the unit.
http://cloud.d3reaction.com/public.php?service=files&t=2ff2083703cca9cfa4050bd47a793864&download

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How do I reset my tablet without being able to get into it?


Perform a factory reset or could be called a firmware reset in your hand book.

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Startup repair


Please note all below options are at your own risk and only applies to ASUS Vivotab TF600T.

Option 1: From within Windows RT:
1. Select PC Settings .. General
2. Scroll down to options - a. Refresh your PC or b. Reinstall Windows (see NOTE below) c. Reset from recovery disk. (see Options 2 & 3 below).

Option 2: If you have a saved recovery disk on an usb pendrive:
1. Shutdown your tablet.
2. Connect the recovery disk to your usb port on the keyboard.
3. Keep the volume down button pressed and power up your tablet.
4. Release the volume down button when the ASUS logo appears.
5. Recovery software on disk will start the recovery process.
6. Follow the prompts and choose your language / keyboard options.
7. Select Troubleshoot .. Advanced Options ..a. Refresh your PC or b. Reinstall Windows
NOTE: Selecting (b) will reset your PC to factory settings (so save all your data) and you'll also have to install all updates again - DO THIS ONLY AS A LAST RESORT!!!

Option 3: If you don't have a saved recovery disk:
1. Refer to below link and download the file vivort.rar (over 3.6 GB). Also read all relevant comments on that forum before you begin.
http://forum.xda-developers.com/showthread.php?t=2165831
2. Insert a blank min. 8 GB usb disk in the PC you saved the file and open an elevated command prompt and enter 'diskpart' and then the below in this order:
a. list disk
b. select disk (no. of your usb drive only or wrong drive will get cleaned)
c. clean
d. create partition primary
e. select partition 1
f. active
g. format fs=fat32
h. assign
i. exit
3. Extract/Copy the files to the root of the USB drive, not in a folder.
4. Follow steps 1 to 7 in Option 2 above.

Hope this helps someone.

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My kindle will not delete a book after I have read it.


If you've already tried deleting the book on the kindle itself, have you tried plugging in the kindle (to your computer), navigating to the Documents folder inside and deleting the actual book file?

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How do i get it to connect to my computer to get files from there?


Plug in the USB cable. My Vista machine recognized the Cruz as an external storage device (like a flash drive) and displayed a folder for the internal 4gb flash and another folder for the 2gb SD card I added. You can't access the folders from the Cruz while the PC is connected but you'll see any files you copy over once the cable is disconnected. (use Astro to view files in the folders)

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Dear Sirs, The expert community; I had a hard disk. it had personal documents that need top security for I was sharing that HDD to many friends who might ask. For that only reason, I used the 'folder...


You MAY be able to recover your data, using data recovery software, there are a few very good FREE programs.
Try Recuva by Piriform.
It may be able to run if you can see the drive.
If this does not work, you may need to take the drive to a data recovery expert. This costs alot of money.
Any data written to the drive AFTER your files went missing may have overwritten some of your data.
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If you are using windows as your o/s; open the control panel, click on performance & maintenance, run a disk cleanup then defrag your drive. The recovery bar red means that the space allotted for recovery operations is very low. Hope this helps & please remember to rate my answer. Thanks.

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Does any one have gateway GT5220 Installation disk ?


Create an ASR Floppy Disk loadTOCNode(2, 'summary'); The following steps can create an ASR floppy disk from an ASR backup operation: 1. Format a 1.44 megabyte (MB) floppy disk and insert the disk into the floppy disk drive of the computer. 2. In System Tools, start the Backup program. When the Backup and Restore Wizard is displayed, click Next. 3. Click Restore Files and Settings, and then click Next. 4. In the What to Restore dialog box, select the media that contains the ASR backup. Ensure that the media is inserted. 5. Expand the Automated System Recovery Backup Set that corresponds to the ASR floppy disk that you want to create. 6. Expand the second instance of the drive letter that contains the system files. Expand the Windows_folder/Repair folder. 7. Click the following files from this repair folder: Asr.sif and Asrpnp.sif, and then click Next. 8. At the Completing Backup or Restore Wizard screen, click Advanced. 9. At the Where to Restore screen, set the Restore Files to: dialog box to Single Folder, and then set the Folder Name dialog box to the root of your floppy drive, for example, "A:\". 10. Click Next. The other options in this wizard are optional and do not affect the transfer of files to the floppy disk. When the wizard is finished, the files are copied to the location that you had previously specified. The ASR floppy disk is ready for use in the event of an ASR restore operation.

NOTE: The Asr.sif and Asrpnp.sif files must reside on the root of the floppy disk drive to be used during a ASR restore operation. Starting the Windows Recovery Console loadTOCNode(2, 'moreinformation'); To start the Windows Recovery Console, use one of the following methods: • Use the Windows Setup floppy disks or the Windows CD-ROM to start your computer. At the "Welcome to Setup" screen, press F10 or press 'R" to repair. After you start the Windows Recovery Console, you receive the following message: Microsoft Windows(R) Recovery Console

The Recovery Console provides system repair and recovery functionality.
Type EXIT to exit the Recovery Console and restart the computer.

1: C:\WINDOWS

Which Windows Installation would you like to log on to
(To cancel, press ENTER)? After you enter the number for the appropriate Windows installation, Windows will then prompt you to enter the Administrator account password.

Note If you use an incorrect password three times, the Windows Recovery Console closes. Also, if the Security Accounts Manager (SAM) database is missing or damaged, you cannot use the Windows Recovery Console because you cannot have correct authentication. After you enter your password and the Windows Recovery Console starts, type exit to restart the computer.

When you use Windows XP Professional, you can set group policies to enable automatic administrative logon.

Use the Winnt32.exe utility with the /cmdcons option to add the Windows Recovery Console to the Windows Startup folder. This procedure requires approximately 7 megabytes (MB) of hard disk space on the system partition to hold the Cmdcons folder and files.

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