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unfreeze it and start again
I had a freeze occur on an ipad air after trying a reset and the method for that was to hold down the button at the bottom of the screen and the button at the top side of the pad at the same time for around 20 seconds
the bottom button turns of the screen as does the side top button but when pressed together and held for a time it reboots the unit
if it is not the same the do what I did
go google on another computer and type in ---how to unfreeze 7" rca tablet --- and read forums and other sites that may give you a clue as to how to do it