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DO I NEED to pay postage on sending return back to seller after I paid for postage to receive the item I am returning?

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Usually yes you would cover return postage unless it is faulty then you should get a full refund!

Posted on Dec 14, 2014

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The item was paid by Pay Pal and I want to return for a refund,item is still in box new ,,it did not state it needed Wifi at point of sale do act via pay pal or Google ??


the rules for pay pal are specific
you have to take the issue up with the seller and ask for a return and refund
you have to advise pay pal that there is a dispute with the seller
then you wait 30 days for a response from the seller after which you again contact pay pal as to the sellers response
from there it will be up to pay pal
it is all in the terms and conditions for using pay pal

Nov 02, 2016 | Google Computers & Internet

1 Answer

I returned a item to blair which i paid with paypal in the amount of 9.99 will i be getting it back soon


If you have proof of postage then you should be fine, whenever I send a paypal purchase back they require traking details as proof of postage. If you are dealing with a reputable seller then you should get a refund swiftly. Can't hurt to give them a call after a couple of weeks have passed
Good Luck

May 31, 2015 | blair.com Computers & Internet

1 Answer

How do I return an item


Take it back to the shop where you purchased it.

If this was online you need to read the return instructions as they differ between sellers.
1.Some will provide a prepaid label
2. Some will expect you to register a problem before returning the item
3. Some will expect you to pay postage.

Dec 23, 2014 | Computers & Internet

1 Answer

Resolution centre ebay


According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

Jul 04, 2014 | Computers & Internet

1 Answer

Product received was not as described


Get back to the seller (quickly) to let them know ! and ask to return / exchange it (what you've received) for something that was described. As well, get the seller to pay for the return shipment ... since it is the seller's fault that you got something that was not as described.
If you're on eBay, use the links (shown against your Purchased item) to send the seller your message. If the seller refuses to deal with the problem, eBay has a buyer protection plan that will reimburse you for the item, after you send it back to the seller (using a prepaid shipping label that eBay will provide to you ... provided the seller is in (North) America and it is not a very large/heavy item.

Oct 31, 2013 | Computers & Internet

1 Answer

I just received an item and it is damaged!


Do this:
Contact the seller. -As soon as possible you should contact your seller to advise that the item has arrived damaged. Check also if it comes with insurance.
Also, send a photograph of the damage - this can be as an attachment to your email. The seller may require the item to be returned to them and, again, you should comply with this but make sure you send the item by trackable means in case you later need to make a paypal claim.
Once the seller has decided to issue a refund this should be completed within a reasonable time. If the refund is not forthcoming you may open a paypal claim to obtain a refund. The claim is called 'Significantly Not As Described' SNAD) and will entitle you to a full refund less return postage costs. You will have to return the item by trackable means and enter the tracking number online.

If the seller does not reply. -File a dispute and escalate it to ebay. Ebay would tell you to send the item back and where to send it. There is no reason to communicate with the seller after the case has been escalated. Return the item with Delivery Confirmation. Once the item shows as delivered back to the seller, you will receive your refund.

Hope this helps.

Sep 19, 2011 | eBay Auctions

1 Answer

Ebay item #150549981120 was not brand advertised and was broken. the seller agreed to refund my money if i returned item but than did not accept delivery. I paid 36.00 and 10.00 initially and...


What you will need to do is scan the copy of the USPS receipt and then upload it into your Paypal dispute and explain that the seller refused the return of the item you bought. This will add merit to your case and you will receive a complete refund because Pyapal will reverse the transaction and credit your account. If you have to send the item again, send it with a signature confirmation so the seller won't be able to deny that he didn't receive your return.

Feb 18, 2011 | PayPal Accounts

1 Answer

Need to return an item


Normally, before returning an item, you should contact the seller first and tell him/her that you are not satisfied with the item and you want a refund. Do not tell the seller that you want to return the item (not just yet). Just go ahead and file a dispute and then the seller will be requesting for the return of the item on dispute. Only then will you be talking about who should pay for the return shipping (which is usually included in the sellers return policy). Oftentimes, it's the buyer who pays for the return shipping.

Here's a step by step instruction on filing a dispute against the seller:
http://www.fixya.com/support/r4105716-file_dispute_against_seller_using_paypal

Good luck!


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Sep 17, 2010 | PayPal Accounts

1 Answer

On 30/10 I purchased two dolls from kcivram1823, paypal made payment thru my credit card, seller advises me that the money has not been entered into her paypal a/c. Transaction I>D> OV6519927X143213V...


If you honestly paid and money is missing from your credit card then she had to of received your payment. If you overpaid for the item then get her Paypal email address and send her the $15.00 back through the "Send Money" link..Just select "Gift" as the reason for a payment. You can also open a dispute if she never sends you the dolls after 15 days have passed to get all of your money returned to you. I see you have a transaction ID so Paypal will have record of payment so there is no way she could lie to you about not getting payment

Nov 09, 2009 | PayPal Accounts

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