Question about Jenn-Air JCB2388G Side by Side Refrigerator

1 Answer

Drain Pan overflowing

We've got a Jenn Air side by side. For the past few months the water in the drain pan has not been evaporating and occasionally overflowing onto the kitchen floor. The drain pan is full of water, all the time. I can confirm that the drain pan is not cracked. At first we thought it was just because the weather was too hot and humid, with winter approaching, the problem is still occurring. Ive looked underneath and cannot see any heater or piping in the drain pan, but haven't taken it apart yet. Ive done some research, and there is minimal air flow under the fridge (could this be it?). The fridge and freezer temp seem fine. The compressor doesn't appear to be operating excessively. Can anyone help me out here.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert that has over 500 points.

  • Expert
  • 288 Answers
Re: Drain Pan overflowing

Refrigerators use different methods to eliminate the water, but they all use evaporation of some sort.This works,as most of the water in the drain pan comes from melted ice on the evaporator coil during the defrost cycle, and this is not very much. It sounds like you have excessive water in the pan. You stated the freezer/fredge is working properly. The condenser fan is running, I assume. Cleaning the dust off the coil will help the air flow. Most residential units do not have heating element in the drain pan. Your problem sounds like you are getting too much water in the pan. Have you noticed excessive ice in the freezer? Are the door gaskets in good shape. Does the unit have water and ice in the door? If so, where does the drain to, and has there been high usage of this?

Posted on Nov 11, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Why does drain pan overflow? How is water in pan suppose to go away before overflowing?

Are you sure it is the drain pan overflowing? If water is appearing on the floor every few days, it may not be getting to the drain pan (evaporator tray), due to a blocked drain channel. The evaporator tray will normally cope with the daily amount of de iced water of a frost free fridge/freezer.

Mar 07, 2015 | Refrigerators

2 Answers

Jennair jsp42ppdbda faulty evaporator drip pan - leaking down into freezer compartment

I've got the same problem. After installing a replacement drip pan (W1019913) and disconnecting the thermistor per the enclosed instructions, the problem returned within two months. I just called Jenn-Air customer service and was told that there is a new design for the drip pan this is only available through Jenn-Air, and not through distributors. Therefore the part I purchased in November through a distributor was the old design (even though it was dated 1/27/11).
The Jenn-Air rep agreed to have a tech install the new design under warranty, even though I purchased the unit almost 5 years ago. I'm hopeful that this will correct the problem.
If you still want instructions on how to remove the drip pan, let me know. But I would return the part you've got and ask Jenn-Air do it for free.

Dec 14, 2011 | Jenn-Air JCD2389G Side by Side...

1 Answer

Water is pooling and overflowing in drain pan underneath refrigerator portion of side by side unit. Had left door open one eve and also lost power a few times this week, contributing to problem. How do i...

The drain in the freezer behind back lower panel
needs opening. You can see it at the bottom of the back panel
underneath the evaporator coils. (The cold coils)
Run Hot water in the drain until it clears or use a hairdryer.
When the defrost melts the water it goes down the drain
If the drain is clogged with Ice or ? The defrost water
overflows into the ref. or freezer or on floor
Run Hot water in the drain until it clears or use a hairdryer.
Also check fan undernearh Ref in the rear
Clean condenser coils underneath
.I'm including my article on Refrigerator Repair for your help and convenience.;
Please click or copy and paste into browser for Article
If you need more help GO HERE:

Thanks for using fixya
Leo Ponder

Sep 04, 2011 | Jenn-Air JCD2389G Side by Side...

1 Answer

Maytag side/side model MSD2754GR- Ice maker while filling overflows running out of freezer section onto floor.

Remove the back panal in the freezer compatment to reveal the evaporator. You will notice the drain pan frozen up with ice. pour hot water on it or blow hot air with a hair drier. If the fridge is turned off the ice will melt and clear the drain hole. When the ice is cleared the water will be alowed to flow out to the evaporating pan under the fridge. Be sure that the water runs freely out of the fridge and allow a few hours to dry. Good luck. Be careful not to damage the evaporating coils.

Dec 07, 2010 | Maytag MSD2756G Side by Side Refrigerator

2 Answers

On humid days water puddles in the bottom of the frig.

Sounds like the door is not closing properly so humid air is coming into the fridge OR door not closing properly and the humid air is condensing around the door so it is leaking the condensation OR

The water from the defrost cycle is not evaporating so it overflows from the evaporator pan above the compressor. You better call a service technician before getting some floor damage (Do not call A&E)

May 02, 2010 | Refrigerators

2 Answers

Freezer side is leaking water & temp is 25

Your evaporator coils frost up in normal use and every eight hours or so the entire unit shuts down and the defrost heater comes on to melt the frost. This cycle last about 20 minutes. The melted frost drips into a drain pan and through a drain tube to the drain tray under the freezer/refrigerator where it's evaporated by the condenser fan.

Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help.
Make sure it drains quick enough to prevent refreezing. . The drain should be located below the evaporator coils on the lower back of the freezer.

Oct 12, 2009 | Jenn-Air JCD2389G Side by Side...

1 Answer

Water dripping from inside of freezer compartment.

The condensate drain has a blockage further down and possibly in one of the turns as it leads down to the pan below your refrigerator. Most times the blockage begins slowly until the opening of the drain hole under the evaporator freezes itself shut. Below is a link to some solutions I have collected over a period of time. Also has a short movie2.gif that makes the repair look simpler. There are many reasons for this happening for example water leaking from a water supply line for the dispenser or ice maker, a crack in the defrost pan, water leaking inside and draining through the refrigerator cabinet, but most are caused by a defrost drain line blockage. Below is a link that may be helpful so try to take it all in and use the parts that most refer to your specific problem, Thanks Sea Breeze
click on link below

If you have more questions or need help feel free to let me know, Thanks, Sea Breeze


Sep 24, 2009 | Jenn-Air JCD2389G Side by Side...

1 Answer

Drain pan overflowing, evaporator not working

Usually the pan sits on the compressor and the heat from the compressor should evaporate it - unless you have abnormally excessive defrost cycles - if you notice your defrost cycle coming on too frequently then your coils are getting frost up quickly (poor door gasket seals, too frequent openings, etc can cause this).

If the pan is not on the compressor it is usually besides it, look for a fan down there - that one should be blowing the compressor's hot air there - if fan is not working this might be your problem.

Sep 17, 2009 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

2 Answers

Whirlpool side by side defrost drain pan overflowing

Maybe your machine has a leaky door, letting moist air inside. Make sure your compressor area is lint free. The heat from the compressor is supposed to evaporate that water. Make sure the pan is exactly in the right place, level, not cracked.

Feb 28, 2009 | Kenmore 18.3 cu. ft. Top Freezer...

1 Answer

Leaking refrigerator

that is where the drain pan is located. it seems that the drain pan is overflowing which should not happen.

kindly check the condenser fan located at the back near the compressor. it should be the one blowing warm air at the drain pan to heat the water to evaporate.

tnx 4 using fixya,


Sep 14, 2008 | Hotpoint HSS25GFP Side by Side...

Not finding what you are looking for?
Jenn-Air JCB2388G Side by Side Refrigerator Logo

969 people viewed this question

Ask a Question

Usually answered in minutes!

Top Jenn-Air Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4625 Answers

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Dan Webster
Dan Webster

Level 3 Expert

8147 Answers

Are you a Jenn-Air Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides