Question about HP Office Equipment & Supplies
Tried powering down & unplugging power cord for one minute.
There are two common causes for these symptoms,
The first is that there is some paper caught at one end of the carriage , if this is the reason, the noise will be due to the carriage belt slipping on the drive pulley. open the printer and thoroughly check inside, I reccomend using a small flashlight. sometimes the paper will be black with soaked up ink.
If there is definitely no paper in there, this model is also prone to breaking the plastic gears in the purge unit and occaisionally the paper feed unit. these parts are not easy to replace. so your best bet would be a quote from a service center
Posted on Dec 14, 2014
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Posted on Jan 02, 2017
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