Hello, Mary Lou -
Fixya.com is intended as a website for asking and answering questions on how to go about repairing _things_.
Since you do not even mention the name of the business from which you placed your order, it is a challenge to provide you advice and information.
I do not even know if you reside in the USA or some other country.
Note: Fixya.com receives questions from people all over the globe.
I did find a website for a business named Free Shipping:https://www.freeshipping.com/
It is owned and operated by Clarus Marketing Group / Clarus Commerce LLC and based in Connecticut.
I have found numerous complaints about Free Shipping (Clarus) through my Web Of Trust app:
This is the link to the USA's Better Business Bureau information on Clarus Commerce LLC:https://www.bbb.org/connecticut/business-reviews/internet-marketing-services/clarus-commerce-llc-in-rocky-hill-ct-30000449
Look at the Reviews & Complaints.
If Free Shipping, operated by Clarus, is the company about which you have complaints, and if you reside in the USA, you can file a complaint through the Better Business Bureau. You can also contact the state government office in your state which handles consumer issues / consumer protection and file a complaint. In many US states that office is part of the Attorney General's office.
I am a librarian by profession and have directed many public library users to sources of information and assistance regarding their consumer complaints.