Help. My daughters kidkraft elevator string has broken Off. How do I reattatch it?

SOURCE: Imaginext batcave elevator string came out

I had the same issue, my son used his all of half a day and the elevator stopped working. If you take the top of the cave off, and unscrew it from the elevator shaft you will see a black wheel. The string needs to be wrapped around this twice, there should be very little play in the string. What I had to do was take out the 3 screws that held it to the knob on top, then wrap the string back around the wheel making sure not to tangle the string more. once the string is wrapped 2 times you can reassemble.