Question about Maytag Neptune MAH5500B Front Load Washer

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How do i address a recurrent suds display and subsequent extended rinse cycle on my washer? I have tried using less soap ans always use HE soap. Thx

Using less soap. Always use HE type soap.

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Maytag recommends on 1/4 cup of soap. Tide of course is the best. Then wisk and All. The soap can not say for all machines. Only the blue circle HE. Maytag also recommends running a clean cycle every 40 washes. 2 cups of bleach and hot water wash.

Posted on Dec 14, 2014

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The first thing I would do is to run an empty load with the hottest water you can get. Pour a quarter cup of laundry softner (Downy for instance) into the cup that normally holds the soap. If you still get the too much soap error code, then your issue is either a plugged pump or a failing pump. If all the water successfully drains from the machine, try adjusting the amount of soap you use. I never ran more than a quarter of the mfg.'s suggested amount and never had an issue. I worked for Maytag for 23 years and it always seemed that too much soap was a problem.
One last thing, never, every use laundry pods in these machines. They contain too much soap.

Posted on Dec 13, 2014

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Unhook the water hoses at the wall and check to make sure the screens are free of debris. The pump is easy to access via the back panel--just two screws. There are blogs available that tell you how to check and replace the pump if necessary. Read all of them before you start. It is often the culprit. Good luck.

Posted on Dec 13, 2014

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Posted on Jan 02, 2017

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SOURCE: there are excessive suds in the washer even after the rinse cycle

IT COULD BE LEFT OVER SOAP STILL IN THE CLOTHES COMING OUT BUT MORE THAN LIKELY, THERE IS A SOAP DEPOSIT IN THE MACHINE. TRY A COMMERCIAL CLEANER LIKE WASHER MAGIC TO REMOVE IT. IT MAY TAKE A COUPLE DOSES TO CLEAR IT OUT.

Posted on Jan 27, 2009

woobie dog
  • 1273 Answers

SOURCE: What causes the SUDS error code What sensor is

Hi Ron,

I found most of this on another site, and am including it here for your enjoyment. The problems are listed sort of in progression; try step 1 before 2, etc. It sounds like the tech gave you the most common cause and solution, but it sounds like two cycles may be necessary to rule out the detergent solution.....it usually is though. But WAIT! There's MORE!

The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If “Sud” is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds.

Potential Causes

• If too much detergent was used, run the unit through a Rinse/ Spin cycle then a Normal cycle without adding any detergent. This should clear the unit of the excess detergent.
• Check the drain hose and make sure it is not plugged or kinked
• Check Wire Harness connections to the Drain Pump, Pressure Switch, and Central Control Unit (CCU)
• Check / Clean Drain Pump Filter of foreign objects
• Check Drain Pump
• Check the Pressure Switch
• Check CCU

Replace failed component.
I hope you found this to be of help, and at least mildly entertaining!
Best regards, --W/D-- please feel free to rate his solution!

Posted on Jul 30, 2009

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SOURCE: My Neptune will not rinse all the soap from

are you using he detergent? its a must in this machine also are your close comming out soaking wet ?

Posted on Aug 09, 2009

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1 Answer

I have a maytage neptune washer mah8700a that displays "suds". It runs several additional rinse cycles before completing the wash. Have switched to tide and run much less soap. Tried an empty load on


Are you using detergent that is rated for HE (high-efficiency) washers? They are manufactured to require less per load and produce fewer suds. Conventional detergents in HE washers will result in over-sudsing.

Dec 22, 2014 | Neptune Washing Machines

1 Answer

The water is still soapy after many rinses. I am using very little soap


I am having the identical problem with a Maytag washer! The first 2 or 3 rinses are effective somewhat, (but not like the Whirlpool I had for 22 years) and I think, "one more for fabric softener"---but suddenly I have a full inch of bubbly white, white, very soapy suds! Picture half a washer of water with a cup of tide! It's that soapy and I cannot figure out where the soap is coming from! Tonight, I had not even used a regular soapy detergent in the previous 15 cycles, having switched to an eco detergent from Costco and used little. I even ran a few cycles with no laundry and no detergent--no soap then!

Btw, the washer has only cold water rinses--I had not noticed the tiny print on the front of the washer--or I'd never have bought it. We learned in fabric class that icy cold water (it's snow melt here in Oregon) shocks fabric as badly as hot water, and it fails to get soap out as well. And everything comes out scratchy stiff like cardboard, and hurts my face--skin even peeled before I began opening lid to check on rinse cycle. I got rashes and dry skin from all the soap and ice water...until I began doing 7 or 8 rinse cycles on the items like washclothes, towels etc. Clothing gets hardly any soap, or I hand wash it now--am exhausted and want new machine! Can't sell this junk tho.

Anyway, so the way I rinse with warm or cool (not melted snow) water is I stop the washer and start over the wash cycle to get warmer water for the rinse. Then, I move the dial to extra rinse cycle for the rest of the rinse, after the water has filled, so it cannot go on to do an ice water rinse after competing the "wash" cycle that's really a rinse cycle with no soap.

I would hurt the person who designed this washer! It seems to add soapy water back into the rinse on the 4th rinse cycle! Sounds bizarre, but I always think that everything is finally rinsed ok and one more with a little fabric softener will do it, but when I look inside to add the downey, there's an inch of suds on top! I don't have suds like that on my wash cycles! It's bizarre...I've wondered if neighbor's suds are coming in, or am I haunted?

Last week, I hand-rinsed my washcloths and kitchen towels and put them in washer for the spin cycle, at end of the rinse cycle, just to get water out of them for dryer.... To my dismay, the spray of water while spinning (have no idea why washers add icy snow melt to my warm rinsed laundry during the final spin but they all do, you can hear the spray) was soapier than my original wash cycle--which has a teensy bit of suds which is gone in a minute or 2! Honestly, my washcloths etc were fully soapy again! I'd rinsed them so well that immersing them in warm water left the water clear and clean, but after the spray, they were just as soapy as after the earlier rinse cycles that had the inch of suds... I had to take everything out and spend another hour hand rinsing and wringing befor the dryer....

I have taken to using pint-sized tupperware to get the suds off the top rather than letting it go into the laundry or washer. I skim it out and put it down the kitchen sink. It's so soapy I'd have to do dozens of rinse cycles to rinse it out, so I skim it out manually. So new soap must keep getting into the washer! It also does not seem to matter whether the wash is full or half. Tonight the previous rinse cycle had been full, and pretty clean. But when I o;pened the next one to add fabric softener, it was only half full of water, and an inch or soap suds. I had wondered if the soap was outside the basket, and came in through the holes, once water got that high, but no. Does not matter. And I had wondered if it was caused by suction from stopping the rinse cycle during spin...but I went load after load for 10 days, never stopping a cycle early and it still put all that soap in the 4th rinse cycle. Or in the 3 cycle's spin at the end of rinse, when it sprays water on the spinning laundry.... This is a horror. Maytag ignores my emails. The handyman says new washers are terrible and wants nothing to do with it. I wish I'd paid whatever it took to fix my old whirlpool. 22 years and never an issue ever, never more than 3 rinses and then only a 3d because I'd used double soap to get out dirt from gardening or road trips like Santa Fe in the winter when shih tzus got covered with red clay dirt used on snow and ice--that stuff is lethal! Normally I added fabric softener on 2d rinse cycle and things were so clean. Now things are not clean, come out ripped, or with pilling like they aged 10 years in one night. So I handwash anything I want to keep nice. Washcloths are getting frayed, towels look bleached or faded....and I am relating to my grandmothers on wash day. Sorry it's just more problems not solutions.

Jan 23, 2011 | Kenmore Washing Machines

2 Answers

How to fix suds lock on Kenmore


The Sd code on most Kenmore Elite HE washers indicates a suds lock (usually caused by excessive suds do to overuse of detergent). Check for the presence of excessive suds in the washer. If you see a lot of foam, the code is likely caused by this problem. You will likely be able to drain the washer and spin out the clothes once the suds dissipate. Run an empty cycle with 1 cup of liquid chlorine bleach through the washer to help rinse out suds residue. If you see foam emerging during the empty cycle, you may need to repeat this process. You can also use Washer Magic or AFFRESH to help clean suds residue out of the washer. These products are available at your local Sears store or the grocery store. Make sure that you are using HE (High Efficiency) detergent in the appropriate quantity. You may need as little as a tablespoon of detergent in a high efficiency washer due to the low water level. You may need even less for a while since the clothes will likely have detergent still dissolved in the fibers that will emerge during subsequent wash cycles.

There are many different models of Kenmore Elite HE washers. If you do not see any apparent problem with excessive suds or need more help, resubmit your question with additional details and the full model number of your Kenmore Elite HE washer.

Jan 11, 2011 | Kenmore Washing Machines

1 Answer

My maytag clothes washer Bravo quiet series 300, keeps flashing a Sd error code. Or it may be 5d


What does the Sd code mean?

This code indicates that excessive detergent suds occurred during the cycle. The washer will not be able to spin out water with the excess suds. When "Sd" is displayed, the washer automatically extends the rinse time to remove the excess suds. During this time, the washer pauses the wash action and adds water for additional rinsing. This pause allows the bubbles in the suds to break. This process is necessary and may occur several times to eliminate the suds.

Concentrated detergents labeled 2x and higher will require a small amount of detergent based on load size. Always follow the manufacturer's recommendations.

Use only HE High Efficiency detergent for BravosTM washers.

Is "Sd" displayed and the wash cycle dial is flashing?

This indicates the washer was not able to clear all the excess suds from the washer. Re-select your desired cycle using cold water. Press Start/Pause. Do not add detergent.

Is "Sd" displayed and the wash cycle dial is not flashing?

If "Sd" is displayed and the wash cycle dial is not flashing, allow the machine to continue running, even if it appears that nothing is happening. When "Sd" is displayed, the washer automatically extends the rinse time to remove the excess suds. During this time, the wash action will pause to allow the bubbles in the suds to break, and the washer will add water for better rinsing. This rinsing process is necessary and may occur several times to eliminate the suds.

Is the drain hose kinked or clogged?

Make sure that the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drain hose, drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose.

To remove the error display, press Power/Cancel or Pause/Cancel once.

If Power/Cancel or Pause/Cancel does not work:

  1. Unplug the washer or disconnect the power for one minute.
  2. Plug in the washer or reconnect the power.
  3. Re-select the cycle and press Start/Pause.

NOTE: If the error remains on the display, and all of the other questions above have been checked, call for service.


Dec 27, 2010 | Maytag Bravos 3.8 Cu. Ft. Washer

2 Answers

How do I fix my washer that only says 'sud' constantly and won't work at all? Whenever I try to start a cycle nothing happens. Whenever I push a button nothing happens. Please Help.


http://whirlpool.custhelp.com/app/answers/detail/a_id/2948
Hi please go to this above link, it is all explained at length what is going on and what to do.

This error code indicates that excessive detergent suds occurred during the cycle.
If a "Sud" or "Sd" error code is displayed, or if you can see excessive suds in the window:
There are too many suds in the washing machine. The washer will not be able to spin out water with the excess suds. When "Sud" or "Sd" is displayed, the washer automatically extends the rinse time to remove the excess suds. During this time, the washer pauses the tumbling and adds water for additional rinsing. This pause allows the bubbles in the suds to break. This pause and rinsing are necessary and may occur several times to eliminate the suds. See the animation below for more information.
  • If you see "Sud" or "Sd" with the Rinse status light on, the washer is in the process of removing suds. Let the cycle continue.
  • If you see "Sud" or "Sd" and the Cycle Complete light is on, the washer detected too many suds during the cycle and your load may not be fully rinsed or water may not be fully removed. You may want to select a Rinse/Spin cycle for further rinsing.

Aug 09, 2010 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

The words Sud comes up in the rinse cycle. What does this mean?


You are putting too much soap before you begin the wash cycle...... When the word SUDS is displayed then on the rinse cycle there is too much soap and the suds are still on the clothes. Try cutting back on the soap, maybe cut back almost 1/2.

Jul 12, 2010 | Kenmore HE2 Plus Front Load Washer

1 Answer

Suds will not spin out. What can I do?


This machine is designed to use HE detergent which is low sudsing if used in the right amount. If the wrong detergent or too much is used sudsing and possibly an error code of SUDS may occur.

You can run a rinse/spin cycle to help clear the suds, you might have to run this cycle several times until the suds are gone.

If the machine is locked out and will not allow you to start a cycle, try unplugging the machine for 30 seconds then plugging back in. Turn the power on and push cancel/drain. This should let you take the clothes out and start the rinse/spin clean out.

Once you have removed all the suds I would recommend running a cleaner such as smelly washer or Affresh through the machine to remove any hidden residue from the excess soap.

Always use HE detergent in a front loader

Apr 19, 2010 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

SUDS error on Neptune washer


It means that there is too much soap in the machine most of the time. Give it time for the suds to go down then try to run it through again. Try using a little less soap later on. Front loaders need less soap than top loaders.

Nov 18, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

F 02 ERROR


Try cycling the washer a few times without a very small load of clothes and no detergent. I assume that you are and have beenm using only HE type detergent and I suggest you try using about 1/2 to 1/3 the amount called for until your system is purged of any and all remaining detergent in the lines. Here are the manufacturers reccommendations to address your problem..

“SUD” (Suds Routine)
When excessive suds are detected, a suds routine
automatically starts. This routine removes extra suds and
assures proper rinsing of your garments. “SUD” is displayed
during rinsing and at the end of the cycle to inform you that
Suds Routine was activated. Use only HE (High Efficiency)
detergents.

Hope this helps you..

“F02” (Drain Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Is the drain hose kinked?
Is the drain hose frozen?
Is the drain hose clogged?
Is the drain hose more than 96" (2.4 m) above the floor?


Sep 28, 2008 | Whirlpool Duet GHW9150P Front Load Washer

2 Answers

Whirlpool Duet Front Load Washer WFW8300SW00 Problem: I am using HE detergent and using less than the recommended amount; however, there is always a small ***** of suds sitting on the seal when I open the...


If you have a water softener or very soft water, soap will suds up more than if your water is normal or hard, so you'll need to use less than recommended. Obviously soap breaks down the dirt, but the dirt also breaks down the soap, so if your clothes are not very dirty to start with, you'll need less soap than if they were more dirty. Soap can also be stored in laundry like towels and cleaning rags and when combined with the laundry soap will suds more. You can try raising the leveling legs in the front to tip the washer back. This will help the water drain back into the tub instead of pooling on the boot. You can also try using the 'extra rinse' option. Keep cutting back on how much soap you use until your laundry is not as clean as it should be. You might be surprised how little soap you can use!

Jul 21, 2008 | Whirlpool Washing Machines

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