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When I turn on my computer there s a blue screen that says I am offline and need to sign in however I do not remember the password I had. It is a HP 2072 a desk to. How can I fix it?

I have tried every password I can remember I used but none of them work. I don't know how to reset it without being able to get on the computer to begin with. Without being able to sign in it will not get past that sign in screen.

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Hello,

Does it give you anywhere on the screen an option to change user and log in as Guest? If this option has not been activated, you will need to reinstall Windows. You should not lose your data. If you do, freeware tools such as Recuva (after you've reinstalled Windows) should bring them al back. Good luck!

Posted on Dec 13, 2014

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