Question about Toshiba Satellite Computers & Internet
I am using windows 7 home premium (64 bit ) and IE9. Just recently my printer (Brother DCP-J315W will not connect to my Laptop.I have uninstalled the brother drivers and software and when i try to do a fresh download from brother an error on the laptop comes up setup.exe has stopped working. When i go into devices and printers my laptop is showing a triangle with a yellow exclamation mark.I have tried the auto fix without any joy.Going into device manager and down to network adaptors all these listed below have a triangle with a yellow exclamation mark. Microsoft 6 to 4 Microsoft adapter Microsoft isatap adapter #2 Microsoft isatap adapter #3 Teredo Tunneling Pseudo-Interface. I have tried to update them,uninstall and re-install them again without any joy I have been in touch with Brother who have run the printer download which checked out ok.They say the problem is with the laptop. I then got in touch with Which computing whose advice did not help and cannot make any more suggestions. I am nearly a pensioner and if someone can take the time to help me i would be very grateful.Please help Thank You. Best Wishes Zbigniew
I ran into a similar problem with an"uninstall" in the past. It seemed that the function removed some critical part of my laptop program. I was at a loss and someone suggested that I use the "restore to an earlier time" feature on my laptop. It worked for me. Go to START and search for RESTORE......... Just put in the date prior to installing the software for your Brother printer. Hope this helps.
Posted on Dec 13, 2014
Testimonial: "Many THANKS for your reply.Unfortunatly i cannot go back far enough in system restore."
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Posted on Jan 02, 2017
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